SS
Stephens S

1 reviews | Active since Jul 2023

07 Jul 2025, 15:19

********* business practice by Rain

I am so frustrated by Rain. Their contracts are based on month to month as advertised, so I have been on month to month contract with them for unlimited data. In December 2025, I relocated to a different location as my house was being renovated. There was no rain coverage at the new location, as a result I stopped paying and they stopped providing the service because, if you don't pay, the service is automatically paused. However, rain has been billing me the same amount ever since till now, even if they stopped provision of the data or service. I called and sent them emails, they promised to revise the bill, but until now the bill is not revised, instead they keep on billing me same amount each and every month as if I have access to the service or data. I have asked them to cancel, if they cant assist. I was informed, they can't cancel until I pay the whole outstanding bill. I am now held captive in the debt that keeps on escalating every month. When I call them, they hang up the receiver on me. This is very frustrating and ********* business practice. I just called today and they dropped the line on me.

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Replies (3)
Rain
Rain's reply07 Jul 2025, 15:29
Official
Hi Stephens

 Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.
Rain
Rain's reply07 Jul 2025, 15:32
Official
Hi Stephen 

 We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query, and we will be in touch to assist further. 

Regards,
rain.
SS
Stephens S's update07 Jul 2025, 16:33
Reviewer Update
The matter resolved promptly, thanks very much to Rain agent by the name of Tashlyn. You just made my day.