Bunch of *****sters

I wish I can give a Zero, Rain is *****sters and I am extremely upset. I was about to move house and contacted Rain for the 1st time at the beginning of May, in order to find out about their coverage in the area where I was moving to, The customer service representative told me that we would just be out of their coverage area, and I then asked her to please assist in cancelling my service at the end of May. 1 June I contacted them again, the service was still not cancelled, I asked them to cancel again, 1 July it was still not cancelled and I called and had to fight and scream to get it cancelled, 1 August again they deducted my money and when I called I was told that I will get a refund within 7-10 days. I just received the below: Hi Lamisah,

Thank you for contacting us

Please be advised that we're postpaid and not prepaid. Our billing is in arrears, meaning you are provided with services and you pay in the following month on your preferred payment date

We only received your cancelation request on the 6th of July and all our cancelations take effect on the last day of the month. There is no refund due

Cheers

rain South Africa