KM
Katlego M
1 reviews | Active since Apr 2024
26 Aug 2026, 14:59
Bunch of ****mers
Do not buy any router from Rain and use their services. I recently replaced my old router with the Rain101 and activating it has been a mission as I was advised to wait for 24 hours to activate the router. It has been more than 24 hours and the router hasn’t been activated. There is no customer service from Rain and this is an inconvenience as I am working from home and yet I’m expected to pay the full amount for the days I didn’t have internet and I’m not being given a time frame regarding my activation query. No feasible communication was received from rain and this is an inconvenience as their logistics team is also not doing anything.
Ref number: ***8
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
26 Aug 2026, 15:34Dear Katlego,
Thank you for contacting us. We sincerely apologize that your experience with our rain service did not meet your expectations. Please be assured that we will thoroughly investigate your inquiry and provide you with a detailed response.
Best regards,
rain
Thank you for contacting us. We sincerely apologize that your experience with our rain service did not meet your expectations. Please be assured that we will thoroughly investigate your inquiry and provide you with a detailed response.
Best regards,
rain
Rain's reply26 Aug 2026, 15:34
Official
Dear Katlego,
Thank you for contacting us. We sincerely apologize that your experience with our rain service did not meet your expectations. Please be assured that we will thoroughly investigate your inquiry and provide you with a detailed response.
Best regards,
rain
Thank you for contacting us. We sincerely apologize that your experience with our rain service did not meet your expectations. Please be assured that we will thoroughly investigate your inquiry and provide you with a detailed response.
Best regards,
rain
KM
Katlego M's updateReviewer Update
26 Aug 2026, 15:36Good day
When will that be? When are you guys going to activate my router because this is an inconvenience and your support team is not even doing anything. I don’t have the luxury to spend another 24 hours waiting for an activation. I’m using my hard earned money for these services and you guys aren’t even doing anything
Give me a call before I escalate this further
When will that be? When are you guys going to activate my router because this is an inconvenience and your support team is not even doing anything. I don’t have the luxury to spend another 24 hours waiting for an activation. I’m using my hard earned money for these services and you guys aren’t even doing anything
Give me a call before I escalate this further
KM
Katlego M's update26 Aug 2026, 15:36
Reviewer Update
Good day
When will that be? When are you guys going to activate my router because this is an inconvenience and your support team is not even doing anything. I don’t have the luxury to spend another 24 hours waiting for an activation. I’m using my hard earned money for these services and you guys aren’t even doing anything
Give me a call before I escalate this further
When will that be? When are you guys going to activate my router because this is an inconvenience and your support team is not even doing anything. I don’t have the luxury to spend another 24 hours waiting for an activation. I’m using my hard earned money for these services and you guys aren’t even doing anything
Give me a call before I escalate this further
KM
Katlego M's updateReviewer Update
26 Aug 2026, 15:55But this is not escalated and I wasn’t given a resolution
If this is not resolved by the end of business day. I’m cancelling my subscription
If this is not resolved by the end of business day. I’m cancelling my subscription
KM
Katlego M's update26 Aug 2026, 15:55
Reviewer Update
But this is not escalated and I wasn’t given a resolution
If this is not resolved by the end of business day. I’m cancelling my subscription
If this is not resolved by the end of business day. I’m cancelling my subscription
KM
Katlego M's updateReviewer Update
26 Aug 2026, 17:55Stop lying on a public platform guys.
Your customer service is non existent and appalling and my queries haven’t been solved. You can’t even activate my WiFi but yet you expect me to pay for this stupid subscription. Give me a call asap
Your customer service is non existent and appalling and my queries haven’t been solved. You can’t even activate my WiFi but yet you expect me to pay for this stupid subscription. Give me a call asap
KM
Katlego M's update26 Aug 2026, 17:55
Reviewer Update
Stop lying on a public platform guys.
Your customer service is non existent and appalling and my queries haven’t been solved. You can’t even activate my WiFi but yet you expect me to pay for this stupid subscription. Give me a call asap
Your customer service is non existent and appalling and my queries haven’t been solved. You can’t even activate my WiFi but yet you expect me to pay for this stupid subscription. Give me a call asap