AK
Andrew K
1 reviews | Active since Feb 2022
23 Mar 2023, 15:18
Bunch of ***** and ******* that will trap you in a contract you cannot leave
Save yourself the frustration and financial burden of using rain.
I got their 5G wifi deal and it is absolutely horrible. Yes you might get the speeds they claim... for 5 seconds then your connection will be useless for the rest of the day.
They will make it super easy to sign up but it almost feels like you will never be able to cancel the contract. Cancel any time is the biggest load of false advertising I have ever heard. The only way to cancel is to click a button that says cancel now and then you have to sit, wait and pray that someone will call you to organise everything. Spoiler alert it never happens... If you phone them they will always say that the subscription will be canceled at the end of the month... It never is. They will just debit your account and then carry on as if nothing ever happened.
Worst provider ever, Save yourself the mental burden and don't sign up with them.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
23 Mar 2023, 15:21Hi Andrew.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply23 Mar 2023, 15:21
Official
Hi Andrew.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
AK
Andrew K's updateReviewer Update
23 Mar 2023, 15:49Don't really understand why they do private responses but here is the response from rain
Hi Andrew.
Kindly could you provide us with the full address of where you are currently using the service so that we can assist you further with your network experience.
*Kindly note that cancellations are scheduled for the end of the month. When requesting for the cancellation of your service, it will be effectively cancelled at the end of the month in which you request it. Your service is currently scheduled for cancellation.
I see no need on go through this rabbit hole of "We are changing which tower you are connecting to so that we can improve your connection". I'm pretty sure this is just a script they say in hopes that people will just accept it and then leave them alone.
As you can see they claim my subscription will be cancelled the end of the month, even though no one has contacted me to arrange anything but lets see how things go.
Stay tuned for the next episode of will rain stick to their promises
Hi Andrew.
Kindly could you provide us with the full address of where you are currently using the service so that we can assist you further with your network experience.
*Kindly note that cancellations are scheduled for the end of the month. When requesting for the cancellation of your service, it will be effectively cancelled at the end of the month in which you request it. Your service is currently scheduled for cancellation.
I see no need on go through this rabbit hole of "We are changing which tower you are connecting to so that we can improve your connection". I'm pretty sure this is just a script they say in hopes that people will just accept it and then leave them alone.
As you can see they claim my subscription will be cancelled the end of the month, even though no one has contacted me to arrange anything but lets see how things go.
Stay tuned for the next episode of will rain stick to their promises
AK
Andrew K's update23 Mar 2023, 15:49
Reviewer Update
Don't really understand why they do private responses but here is the response from rain
Hi Andrew.
Kindly could you provide us with the full address of where you are currently using the service so that we can assist you further with your network experience.
*Kindly note that cancellations are scheduled for the end of the month. When requesting for the cancellation of your service, it will be effectively cancelled at the end of the month in which you request it. Your service is currently scheduled for cancellation.
I see no need on go through this rabbit hole of "We are changing which tower you are connecting to so that we can improve your connection". I'm pretty sure this is just a script they say in hopes that people will just accept it and then leave them alone.
As you can see they claim my subscription will be cancelled the end of the month, even though no one has contacted me to arrange anything but lets see how things go.
Stay tuned for the next episode of will rain stick to their promises
Hi Andrew.
Kindly could you provide us with the full address of where you are currently using the service so that we can assist you further with your network experience.
*Kindly note that cancellations are scheduled for the end of the month. When requesting for the cancellation of your service, it will be effectively cancelled at the end of the month in which you request it. Your service is currently scheduled for cancellation.
I see no need on go through this rabbit hole of "We are changing which tower you are connecting to so that we can improve your connection". I'm pretty sure this is just a script they say in hopes that people will just accept it and then leave them alone.
As you can see they claim my subscription will be cancelled the end of the month, even though no one has contacted me to arrange anything but lets see how things go.
Stay tuned for the next episode of will rain stick to their promises
AK
Andrew K's updateReviewer Update
23 Mar 2023, 16:03Here is the private reply again. They aren't even reading the responses. I'm already going to move over to fibre and my contract should be cancelled the end of this month so what's the point of playing the connected you to the nearest tower game.
We do apologise for the poor experiences.
Please could you provide us with the full address of where you are currently using the service so that we can assist you further with your connection.
We do apologise for the poor experiences.
Please could you provide us with the full address of where you are currently using the service so that we can assist you further with your connection.
AK
Andrew K's update23 Mar 2023, 16:03
Reviewer Update
Here is the private reply again. They aren't even reading the responses. I'm already going to move over to fibre and my contract should be cancelled the end of this month so what's the point of playing the connected you to the nearest tower game.
We do apologise for the poor experiences.
Please could you provide us with the full address of where you are currently using the service so that we can assist you further with your connection.
We do apologise for the poor experiences.
Please could you provide us with the full address of where you are currently using the service so that we can assist you further with your connection.
AK
Andrew K's updateReviewer Update
23 Mar 2023, 16:22Rain reply:
Please note we can assist with getting a field service technician to come to assist onsite hence we have requested the physical address of where the device is being used.
Is this field service technician going to pick up my router so that my contract is officially cancelled?
Please note we can assist with getting a field service technician to come to assist onsite hence we have requested the physical address of where the device is being used.
Is this field service technician going to pick up my router so that my contract is officially cancelled?
AK
Andrew K's update23 Mar 2023, 16:22
Reviewer Update
Rain reply:
Please note we can assist with getting a field service technician to come to assist onsite hence we have requested the physical address of where the device is being used.
Is this field service technician going to pick up my router so that my contract is officially cancelled?
Please note we can assist with getting a field service technician to come to assist onsite hence we have requested the physical address of where the device is being used.
Is this field service technician going to pick up my router so that my contract is officially cancelled?
AK
Andrew K's updateReviewer Update
23 Mar 2023, 16:39Rain reply:
Please advise if you are open to us sending a request for a technician to assist you onsite with your connectivity, or if you wish to proceed with cancellation so that we can assist you further.
I want my contract cancelled. This is why I see no point in sending a technician
Please advise if you are open to us sending a request for a technician to assist you onsite with your connectivity, or if you wish to proceed with cancellation so that we can assist you further.
I want my contract cancelled. This is why I see no point in sending a technician
AK
Andrew K's update23 Mar 2023, 16:39
Reviewer Update
Rain reply:
Please advise if you are open to us sending a request for a technician to assist you onsite with your connectivity, or if you wish to proceed with cancellation so that we can assist you further.
I want my contract cancelled. This is why I see no point in sending a technician
Please advise if you are open to us sending a request for a technician to assist you onsite with your connectivity, or if you wish to proceed with cancellation so that we can assist you further.
I want my contract cancelled. This is why I see no point in sending a technician
AK
Andrew K's updateReviewer Update
24 Mar 2023, 08:14The schedule for the end of the month is fine I just want to know when someone will reach out to me to organise the pick up of the router as no one has reached out to me about any of that
AK
Andrew K's update24 Mar 2023, 08:14
Reviewer Update
The schedule for the end of the month is fine I just want to know when someone will reach out to me to organise the pick up of the router as no one has reached out to me about any of that