Bullying tactics by Rain

I’ve been a customer of Rain since their launch into the internet market. The last few months has been an absolute nightmare with signal. I can be without WiFi for 3 days. I do understand that this is because of the constant load shedding and that the towers cannot seem to handle the power surges. But why then as a customer must one still have to pay when a service is not being delivered? Why have you not developed more resilient towers? And why as the end user do we always have to face the brunt for your bad service. Then you try and call the call centre only to have someone answer you in over 10min. These are big corporation bullying tactics at play and I feel the public should be made aware of this. As loyal customers of Rain, there should be some sort of compensation for the times that services are not being provided.