Bull**** service off rain Wi-Fi

My name is Ronel. My rain doesn't for 3 weeks now. We did call them and they promise promise promise. Every time we call them. They said something else. They want me to pay for rain Wi-Fi that doesn't work. The service is up too ****. I pay for nothing. My work is Wi-Fi. If I don't work i don't get payed. I buy data the hole time.