Buffering/slow internet

Begin forwarded message:

From: Johan Jacobs <***> Date: 31 March 2025 at 20:37:10 SAST To: *** Cc: *** Subject: Fwd: Buffering.

Good Day,

Regarding the attached and the below emails,

I moved from Afrihost(Vumatel) because of buffering, slow internet and intermittent internet services, I thought that my experience will be better with you, but it looks like it’s worse, from day 1 I started having problems with the internet/services, If this matter can`t be resolve then please collect your device and cancel this services, becvause no one is attending to the problem,

Thank You,

Johan Jacobs - *** Forwarded Conversation Subject: Buffering ------------------------

From: Johan Jacobs <***> Date: Fri, Mar 28, 2025 at 3:12 PM To: <***>

Good day,

Hope you are doing well, because I’m not, I’m experiencing the attached when using rain on the television, this is the first time I’m connecting it using rain and it’s buffering continuously, yesterday I was advised to use 2.4GHZ, but its still buffering, please attend to this matter urgently in order for me to decide if I’m going to continue using Rain or not, will wait to hear from you, Johan Jacobs-address: 51 Pagoda Street, Buffalo Flats, extension 2 to 7, East London, Eastern Cape, 5209, Identity Number: ***

---------- From: Johan Jacobs <***> Date: Fri, Mar 28, 2025 at 3:29 PM To: <***>

Hi,

Regarding the reported matter, It plays a few seconds then it buffers, then it plays and then it buffers, see attached

> On 28 Mar 2025, at 15:12, Johan Jacobs <***> wrote: > > > Good day, > > Hope you are doing well, because I’m not, I’m experiencing the attached when using rain on the television, this is the first time I’m connecting it using rain and it’s buffering continuously, yesterday I was advised to use 2.4GHZ, but its still buffering, please attend to this matter urgently in order for me to decide if I’m going to continue using Rain or not, will wait to hear from you, Johan Jacobs-address: 51 Pagoda Street, Buffalo Flats, extension 2 to 7, East London, Eastern Cape, 5209, Identity Number: *** > <Video.mov>

---------- From: Johan Jacobs <***> Date: Fri, Mar 28, 2025 at 3:33 PM To: <***>

> On 28 Mar 2025, at 15:29, Johan Jacobs <***> wrote: > > Hi, > > Regarding the reported matter, It plays a few seconds then it buffers, then it plays and then it buffers, see attached > > <Video.mov>