TW
Terry W

1 reviews | Active since Dec 2020

09 Apr 2024, 20:02

BS service

Good evening recipient

My sister Sinazo has been trying to call numerous times using my number, but it has been difficult for her to get through as the call has been on hold for more than 10mins. In order for her to be able to share the bad internet connection with her WiFi router connection, since it has been delivered 3weeks ago using the rain WiFi router with poor internet connection on a daily basis.

I was the one to recommend Rain to her due to my personal experience when she was opting for Vodacom not being aware that she will go through such a horrific situation, what’s the reason of her having a router that can’t even give her access to the internet. I do hope that this matter will be resolved soon and her monthly payment fee will be adjusted according to the weeks of when she has been unable to get coverage from her being unable to connect to the internet and I do hope that she will also be called back on her number that’s is *** or ***). If she doesn’t receive a call back or response from Rain and her issue is not resolved I’ll definitely advise her to discontinue her subscription and opt for a ISP that will provide her with great service as a customer as well as exposing Rain for such poor customer service care on all social media platforms as this cannot be tolerated by someone who has to pay for a services that is not being provided that would be day light ******* from my point of view. Therefore you will not only lose one loyal customer but 3 myself, my sister as well as my uncle if that’s the case.

Yours truly Miss T Wallace 🌺

0
Replies (2)
Rain
Rain's reply10 Apr 2024, 08:10
Official
Hi Terry Wallace,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
TW
Terry W's update14 Apr 2024, 13:04
Reviewer Update
I’ve written her contact information on my review and I’ve also requested that her payment fee for this month to be adjusted since there has barely been any internet connection after the router package was delivered to her. Which was not mentioned when she was contacted by one of the contact centre agent regarding her poor internet connection, therefore I ask for her to be assisted with that