Broken service due to weather.

I have always loved this product, however it seems with the increase in demand, the infrastructure has failed me. You can only connect with customer service via support, on email. They take up to 6 days to respond and after all the troubleshoot advise given the service is still broken. I told them I am working from home and after the last storm it took 2 days to restore the service. Now I will loose 3 days of work and depending on how quick they will respond I might loose more days of work. Good customer service means the agent will ensure that a resolution has been found. Hopefully I will find a resolution soon.