LM
Lance M

1 reviews | Active since Jan 2020

16 Jul 2020, 08:00

Broad **************** By Rain

I have lost my sim card and I have sent several emails to Rain since 2020-06-13 to get assistance. I have not heard anything from Rain but I am still paying for unrendered service.

Each time when I send them an email, you get an automated response and this is the recent one:

We've received your request.

Hi Lancelot, thanks for getting in touch.

A rain agent will respond to your query within 24-48 hours. Your reference number is ***.

Thanks for your patience,

0
Replies (2)
Rain
Rain's reply16 Jul 2020, 11:02
Official
Hi Lance

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards
Fattima

LM
Lance M's update17 Jul 2020, 13:40
Reviewer Update
Hi Fattima,

No agent that has contacted me :(

Regards,

Lance