Broad day *******

##- Please type your reply above this line -## Hi Tshepo,

Your ticket #*** has been resolved.

Thanks for your patience,

rain

Dumisani Ntshangase (rain CeC)

24 Jul 2021, 19:21 SAST

Good day Tshepo

Thank you for contacting rain

Pease be advised that the plan that you on and of which you've always been on is called 19 hours unlimited off peak plan not pay as you use meaning that we bill you a flat fee of R250 on a month to month period no matter the usage on the sim, if you have a spend limit set on your profile we thus bill you for that also a spend limit is data that allows you access during peak hours (18:00-23:00).

So in your case your services were active in the month of May and the billing for that was due in the month of June and was not paid at all therefore you have had an outstanding amount of R250.

Then your services were active in the month of June for 25 days of which we billed you a pro rata for the days you were active and that amount was R 208.33

Thus with both amounts combined your billing should be (R 458.33)

Regards

Tshepo Ramorei

23 Jul 2021, 22:30 SAST

Hi

I did not sign up for that. I signed for R250pm pay as you go. I will get a pay as you go somewhere else.

19 hours unlimited off-peak for any device

19 hours unlimited off-peak data every day Off-peak (11pm - 6pm the next day) R50 a gig during peak (6pm - 11pm) Set your monthly peak gig limit Use on any 4G enabled device This service is a best effort service* *Speeds and streaming quality may vary due to rain’s network management policy or network load.

Thnx

On Fri, Jul 23, 2021, 22:16 TSHEPO RAMOREI <***> wrote: Cancel it

Tshepo Ramorei

23 Jul 2021, 22:16 SAST

Cancel it

Tshepo Ramorei

23 Jul 2021, 22:07 SAST

Hi Jabulile

I am on pay as you go from the beginning. I did pay. How can i not be on pay as you go since this is not a contract?

Why should i pay for the month i did not use? I would understand if i have to pay R250 not R458.

Attachment(s) Screenshot_***.png Jabulile Nembula (rain CeC)

23 Jul 2021, 13:13 SAST

Hi Tshepo

Thank you for contacting rain

You owe for R250 for May services and for R208.33 for June services . We bill in arears and not in advance . You are not on a pay as you go .

Kind regards

Jabulile Nembula

Tshepo Ramorei

23 Jul 2021, 06:38 SAST

Name: Tshepo Ramorei

Product: 4G Service Name: Ramorest

Comments hi. i did not pay for July cause i did not use my rain. and now i want to open it it need R458. why? isnt this pay as you go?

This email is a service from rain CeC. Delivered by Zendesk [7MPPXK-722G] This has not been resolved . Look at my payments. I paid till month end of May.bwhat the R208 for?

Hide quoted text

On Sat, Jul 24, 2021, 19:21 rain Customer Support <***> wrote: ##- Please type your reply above this line -## Hi Tshepo,

Your ticket #*** has been resolved.

Thanks for your patience,

rain

Dumisani Ntshangase (rain CeC)

24 Jul 2021, 19:21 SAST

Good day Tshepo

Thank you for contacting rain

Pease be advised that the plan that you on and of which you've always been on is called 19 hours unlimited off peak plan not pay as you use meaning that we bill you a flat fee of R250 on a month to month period no matter the usage on the sim, if you have a spend limit set on your profile we thus bill you for that also a spend limit is data that allows you access during peak hours (18:00-23:00).

So in your case your services were active in the month of May and the billing for that was due in the month of June and was not paid at all therefore you have had an outstanding amount of R250.

Then your services were active in the month of June for 25 days of which we billed you a pro rata for the days you were active and that amount was R 208.33

Thus with both amounts combined your billing should be (R 458.33)

Regards

Tshepo Ramorei

23 Jul 2021, 22:30 SAST

Hi

I did not sign up for that. I signed for R250pm pay as you go. I will get a pay as you go somewhere else.

19 hours unlimited off-peak for any device

19 hours unlimited off-peak data every day Off-peak (11pm - 6pm the next day) R50 a gig during peak (6pm - 11pm) Set your monthly peak gig limit Use on any 4G enabled device This service is a best effort service* *Speeds and streaming quality may vary due to rain’s network management policy or network load.

Thnx

On Fri, Jul 23, 2021, 22:16 TSHEPO RAMOREI <***> wrote: Cancel it

Tshepo Ramorei

23 Jul 2021, 22:16 SAST

Cancel it

Tshepo Ramorei

23 Jul 2021, 22:07 SAST

Hi Jabulile

I am on pay as you go from the beginning. I did pay. How can i not be on pay as you go since this is not a contract?

Why should i pay for the month i did not use? I would understand if i have to pay R250 not R458.

Attachment(s) Screenshot_***.png Jabulile Nembula (rain CeC)

23 Jul 2021, 13:13 SAST

Hi Tshepo

Thank you for contacting rain

You owe for R250 for May services and for R208.33 for June services . We bill in arears and not in advance . You are not on a pay as you go .

Kind regards

Jabulile Nembula

Tshepo Ramorei

23 Jul 2021, 06:38 SAST

Name: Tshepo Ramorei

Product: 4G Service Name: Ramorest

Comments hi. i did not pay for July cause i did not use my rain. and now i want to open it it need R458. why? isnt this pay as you go?

This email is a service from rain CeC. Delivered by Zendesk [7MPPXK-722G]