TZ
Tobeka Z
1 reviews | Active since Nov 2020
02 Sept 2026, 10:04
BOYCOT RAIN
I am getting very frustrated by rain, I paid my account on the 28th of August for September, they tried to debit me now again the full amount, claiming that there might have been a pro-rata that might have wanted to go off because I changed my debit date from the 25th to the 1st of every month, when I changed this debit date, no whwere was there any information or indication of a pro-rata amount, I am now sitting with no wifi, which i just paid on Friday 28th August 2026. This is unprofessional and I want my wifi back on today still. Because if they mentioned a pro-rata I would not have changed the debit date i am dragging you guys over every social media platform I can find, I ALWAYS HAVE PROBLEMS WITH YOU GUYS ALL THE DAMN TIME
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Replies (8)TZ
I am extremely frustrated and dissatisfied with the way this matter has been handled.
I paid my Rain account on 28 August 2026 for my September service. Despite this payment being made, Rain has now attempted to debit my account again for the full amount of approximately R650 and has subsequently disconnected my WiFi on the basis that I apparently owe an amount for September.
This is completely unacceptable.
I recently changed my debit order date from the 25th of each month to the 1st of each month due to a change in my employment circumstances. When I made this change, I was not informed that a pro-rata amount would be charged, nor was I advised that another full debit would be attempted.
Had I been clearly informed that changing my debit date would result in a pro-rata charge or an additional payment being required, I would not have changed the debit date.
The fact remains that:
I am not prepared to accept an explanation that simply refers to a "possible pro-rata" amount after the fact. If this charge was applicable as a result of changing the debit date, it should have been clearly disclosed to me when I made the change.
This is not acceptable customer service, and unfortunately, this is yet another issue I have experienced with Rain. I have consistently experienced problems with my account and service, and my patience has now run out.
I REQUIRE THE FOLLOWING IMMEDIATELY:
If this is not resolved today, I will escalate the matter formally and pursue the appropriate consumer complaint channels. I will also document and share my experience publicly across the relevant social media platforms and consumer review channels.
I have paid for my September service. I expect the service I have paid for to be active.Please treat this as a formal complaint and urgent escalation and provide written confirmation once my service has been restored.
Regards,
Rechane
Tobeka Z's updateReviewer Update
02 Sept 2026, 11:35I am extremely frustrated and dissatisfied with the way this matter has been handled.
I paid my Rain account on 28 August 2026 for my September service. Despite this payment being made, Rain has now attempted to debit my account again for the full amount of approximately R650 and has subsequently disconnected my WiFi on the basis that I apparently owe an amount for September.
This is completely unacceptable.
I recently changed my debit order date from the 25th of each month to the 1st of each month due to a change in my employment circumstances. When I made this change, I was not informed that a pro-rata amount would be charged, nor was I advised that another full debit would be attempted.
Had I been clearly informed that changing my debit date would result in a pro-rata charge or an additional payment being required, I would not have changed the debit date.
The fact remains that:
- My September service was paid on 28 August 2026.
- Rain was aware that the debit date was being changed from the 25th to the 1st.
- I received no clear notification or warning that a pro-rata amount would become payable.
- Rain subsequently attempted to debit approximately R650 again.
- My internet service has now been disconnected despite my September payment already having been made.
- I am now without a service that I have already paid for.
I am not prepared to accept an explanation that simply refers to a "possible pro-rata" amount after the fact. If this charge was applicable as a result of changing the debit date, it should have been clearly disclosed to me when I made the change.
This is not acceptable customer service, and unfortunately, this is yet another issue I have experienced with Rain. I have consistently experienced problems with my account and service, and my patience has now run out.
I REQUIRE THE FOLLOWING IMMEDIATELY:
- My WiFi/service must be restored TODAY, 2 September 2026.
- Rain must provide me with a full account statement showing exactly what the 28 August payment was allocated to.
- Rain must provide a clear breakdown of the alleged pro-rata amount, including the dates and billing period it supposedly relates to.
- Rain must explain why my service was disconnected when payment for September had already been made.
- Rain must confirm why another approximately R650 debit was attempted.
- Any incorrect charges or duplicate billing must be reversed immediately.
If this is not resolved today, I will escalate the matter formally and pursue the appropriate consumer complaint channels. I will also document and share my experience publicly across the relevant social media platforms and consumer review channels.
I have paid for my September service. I expect the service I have paid for to be active.Please treat this as a formal complaint and urgent escalation and provide written confirmation once my service has been restored.
Regards,
Rechane
TZ
Tobeka Z's update02 Sept 2026, 11:35
Reviewer Update
I am extremely frustrated and dissatisfied with the way this matter has been handled.
I paid my Rain account on 28 August 2026 for my September service. Despite this payment being made, Rain has now attempted to debit my account again for the full amount of approximately R650 and has subsequently disconnected my WiFi on the basis that I apparently owe an amount for September.
This is completely unacceptable.
I recently changed my debit order date from the 25th of each month to the 1st of each month due to a change in my employment circumstances. When I made this change, I was not informed that a pro-rata amount would be charged, nor was I advised that another full debit would be attempted.
Had I been clearly informed that changing my debit date would result in a pro-rata charge or an additional payment being required, I would not have changed the debit date.
The fact remains that:
- My September service was paid on 28 August 2026.
- Rain was aware that the debit date was being changed from the 25th to the 1st.
- I received no clear notification or warning that a pro-rata amount would become payable.
- Rain subsequently attempted to debit approximately R650 again.
- My internet service has now been disconnected despite my September payment already having been made.
- I am now without a service that I have already paid for.
I am not prepared to accept an explanation that simply refers to a "possible pro-rata" amount after the fact. If this charge was applicable as a result of changing the debit date, it should have been clearly disclosed to me when I made the change.
This is not acceptable customer service, and unfortunately, this is yet another issue I have experienced with Rain. I have consistently experienced problems with my account and service, and my patience has now run out.
I REQUIRE THE FOLLOWING IMMEDIATELY:
- My WiFi/service must be restored TODAY, 2 September 2026.
- Rain must provide me with a full account statement showing exactly what the 28 August payment was allocated to.
- Rain must provide a clear breakdown of the alleged pro-rata amount, including the dates and billing period it supposedly relates to.
- Rain must explain why my service was disconnected when payment for September had already been made.
- Rain must confirm why another approximately R650 debit was attempted.
- Any incorrect charges or duplicate billing must be reversed immediately.
If this is not resolved today, I will escalate the matter formally and pursue the appropriate consumer complaint channels. I will also document and share my experience publicly across the relevant social media platforms and consumer review channels.
I have paid for my September service. I expect the service I have paid for to be active.Please treat this as a formal complaint and urgent escalation and provide written confirmation once my service has been restored.
Regards,
Rechane
TZ
Tobeka Z's updateReviewer Update
02 Sept 2026, 11:40 If this matter is not resolved immediately, I will escalate this complaint beyond Rain's internal customer service channels.I will retain all records of the payment made on 28 August 2026, the attempted additional debit of approximately R650, the account history, correspondence, and the disconnection of my service.I will formally escalate the matter to ICASA's Consumer Complaints division if Rain fails to provide a satisfactory resolution. ICASA specifically accepts complaints relating to telecommunications billing and suspension of services.I will also pursue any other appropriate consumer-protection avenues available to me should this matter remain unresolved.I am therefore requesting that Rain restore my service today, correct the account, and provide me with a written explanation of exactly what amount Rain believes is outstanding and why.I will not accept a generic response stating that this is simply a "pro-rata" charge. If Rain believes that such an amount was legitimately due, I require a full itemised billing explanation and the contractual basis for the charge, together with an explanation of why this was not clearly communicated when I changed my debit order date.I have already paid for September. I should not be disconnected from a service I have paid for because of an undisclosed or disputed additional charge.Please provide me with my complaint reference number immediately and confirm in writing when my service has been restored.I expect this matter to be treated as an urgent formal complaint and resolved without further unnecessary delay.
TZ
Tobeka Z's update02 Sept 2026, 11:40
Reviewer Update
If this matter is not resolved immediately, I will escalate this complaint beyond Rain's internal customer service channels.I will retain all records of the payment made on 28 August 2026, the attempted additional debit of approximately R650, the account history, correspondence, and the disconnection of my service.I will formally escalate the matter to ICASA's Consumer Complaints division if Rain fails to provide a satisfactory resolution. ICASA specifically accepts complaints relating to telecommunications billing and suspension of services.I will also pursue any other appropriate consumer-protection avenues available to me should this matter remain unresolved.I am therefore requesting that Rain restore my service today, correct the account, and provide me with a written explanation of exactly what amount Rain believes is outstanding and why.I will not accept a generic response stating that this is simply a "pro-rata" charge. If Rain believes that such an amount was legitimately due, I require a full itemised billing explanation and the contractual basis for the charge, together with an explanation of why this was not clearly communicated when I changed my debit order date.I have already paid for September. I should not be disconnected from a service I have paid for because of an undisclosed or disputed additional charge.Please provide me with my complaint reference number immediately and confirm in writing when my service has been restored.I expect this matter to be treated as an urgent formal complaint and resolved without further unnecessary delay.
Rain's replyOfficial
02 Sept 2026, 12:11Hi Rechane H,
Thank you for bringing your billing complaint to our attention.
We will be in touch to further assist.
Regards,rain.
Thank you for bringing your billing complaint to our attention.
We will be in touch to further assist.
Regards,rain.
Best regards,
Rain's reply02 Sept 2026, 12:11
Official
Hi Rechane H,
Thank you for bringing your billing complaint to our attention.
We will be in touch to further assist.
Regards,rain.
Thank you for bringing your billing complaint to our attention.
We will be in touch to further assist.
Regards,rain.
Best regards,
Rain's replyOfficial
02 Sept 2026, 12:21Hey Rechane H,
Thanks for reaching out.
Upon checking, we can confirm that your services are currently suspended due to an outstanding payment.
We can see that the R650 payment made on 28 August covered your August services, as your billing is charged upfront. When your payment date was changed from the 25th to the 1st, your September payment became due on the 1st.
To have your Rain services reinstated, the outstanding payment will need to be settled. Once payment is received, your services will automatically be reinstated.
Regards,
rain.
Thanks for reaching out.
Upon checking, we can confirm that your services are currently suspended due to an outstanding payment.
We can see that the R650 payment made on 28 August covered your August services, as your billing is charged upfront. When your payment date was changed from the 25th to the 1st, your September payment became due on the 1st.
To have your Rain services reinstated, the outstanding payment will need to be settled. Once payment is received, your services will automatically be reinstated.
Regards,
rain.
Best regards,
Rain's reply02 Sept 2026, 12:21
Official
Hey Rechane H,
Thanks for reaching out.
Upon checking, we can confirm that your services are currently suspended due to an outstanding payment.
We can see that the R650 payment made on 28 August covered your August services, as your billing is charged upfront. When your payment date was changed from the 25th to the 1st, your September payment became due on the 1st.
To have your Rain services reinstated, the outstanding payment will need to be settled. Once payment is received, your services will automatically be reinstated.
Regards,
rain.
Thanks for reaching out.
Upon checking, we can confirm that your services are currently suspended due to an outstanding payment.
We can see that the R650 payment made on 28 August covered your August services, as your billing is charged upfront. When your payment date was changed from the 25th to the 1st, your September payment became due on the 1st.
To have your Rain services reinstated, the outstanding payment will need to be settled. Once payment is received, your services will automatically be reinstated.
Regards,
rain.
Best regards,
TZ
Tobeka Z's updateReviewer Update
02 Sept 2026, 12:26No this is not acceptable, when I changed the debit order date, you guys did not tell me this, so you want me to pay you 1300 for 1 month, I am reporting you to ICASA's Consumer Complaints division , you guys did not tell me anything about needing to pay twice, last year you *******ly debited my account for device I did not have, I am tired and I am reporting this, because I paid for August end of July, I will further be taking this to facebook, twitter, tik tok, instagram, and I will post every single day about this, if you were honest with me, i would have left my debit order date for the 25th, So I am not going legal, you do not just disconnect with no communication, because the bill i paid the 25th said for September, further more your system did not allow me to change it prior to paying, so now I am going legal, I WANT MY WIFI BACK ON TODAY STILL
TZ
Tobeka Z's update02 Sept 2026, 12:26
Reviewer Update
No this is not acceptable, when I changed the debit order date, you guys did not tell me this, so you want me to pay you 1300 for 1 month, I am reporting you to ICASA's Consumer Complaints division , you guys did not tell me anything about needing to pay twice, last year you *******ly debited my account for device I did not have, I am tired and I am reporting this, because I paid for August end of July, I will further be taking this to facebook, twitter, tik tok, instagram, and I will post every single day about this, if you were honest with me, i would have left my debit order date for the 25th, So I am not going legal, you do not just disconnect with no communication, because the bill i paid the 25th said for September, further more your system did not allow me to change it prior to paying, so now I am going legal, I WANT MY WIFI BACK ON TODAY STILL
TZ
Tobeka Z's updateReviewer Update
02 Sept 2026, 12:35 This is completely unacceptable, and I am not prepared to accept the explanation I have been given.
When I changed my debit order date from the 25th to the 1st of each month, I was not informed that this would result in an additional/pro-rata debit. At no point during the change process was I advised that I would effectively be expected to pay approximately R1,300 for one month, nor was this clearly communicated to me before the change was made.
Had this been properly disclosed to me, I would have left my debit order date on the 25th. The fact that your system did not allow me to change the debit date before making my payment is also not my responsibility.
Furthermore, I paid my account at the end of July for September, and the payment reflects accordingly. I have therefore acted in good faith and paid what I understood to be due based on the information provided to me.
What is particularly unacceptable is that my service has now been disconnected despite there being a payment dispute and despite the lack of clear communication regarding this alleged additional amount. You cannot simply disconnect my service and expect me to accept a charge that was never properly disclosed to me.
This is also not the first time I have experienced an issue with your billing. Last year, my account was debited for a device that I did not have. I have now reached the point where I am no longer willing to simply accept billing errors and explanations after the fact.I am formally requesting the following:
I am not accepting responsibility for an amount that was not properly disclosed to me, and I am not accepting the disconnection of my service without this dispute being properly addressed.I expect my service to be restored today and a written response to my complaint, including the complaint reference number, without further unnecessary delays.
I have now already lodged the case with ICASA is the Independent Communications Authority of South Africa, the official statutory regulator for the country's broadcasting, telecommunications, and postal services sectors, regarding this and everything that has happened with you since I joined Rain.
When I changed my debit order date from the 25th to the 1st of each month, I was not informed that this would result in an additional/pro-rata debit. At no point during the change process was I advised that I would effectively be expected to pay approximately R1,300 for one month, nor was this clearly communicated to me before the change was made.
Had this been properly disclosed to me, I would have left my debit order date on the 25th. The fact that your system did not allow me to change the debit date before making my payment is also not my responsibility.
Furthermore, I paid my account at the end of July for September, and the payment reflects accordingly. I have therefore acted in good faith and paid what I understood to be due based on the information provided to me.
What is particularly unacceptable is that my service has now been disconnected despite there being a payment dispute and despite the lack of clear communication regarding this alleged additional amount. You cannot simply disconnect my service and expect me to accept a charge that was never properly disclosed to me.
This is also not the first time I have experienced an issue with your billing. Last year, my account was debited for a device that I did not have. I have now reached the point where I am no longer willing to simply accept billing errors and explanations after the fact.I am formally requesting the following:
- Immediate reconnection of my WiFi/service today.
- A full written explanation of exactly what the alleged R1,300 charge relates to.
- A complete breakdown of the calculation, including the dates and billing period concerned.
- Confirmation of where, when and how I was informed that changing my debit order date would result in this additional/pro-rata charge.
- Confirmation that my payment made at the end of July, which was made for September, has been correctly allocated to my account.
- A formal complaint reference number for this dispute.
I am not accepting responsibility for an amount that was not properly disclosed to me, and I am not accepting the disconnection of my service without this dispute being properly addressed.I expect my service to be restored today and a written response to my complaint, including the complaint reference number, without further unnecessary delays.
I have now already lodged the case with ICASA is the Independent Communications Authority of South Africa, the official statutory regulator for the country's broadcasting, telecommunications, and postal services sectors, regarding this and everything that has happened with you since I joined Rain.
TZ
Tobeka Z's update02 Sept 2026, 12:35
Reviewer Update
This is completely unacceptable, and I am not prepared to accept the explanation I have been given.
When I changed my debit order date from the 25th to the 1st of each month, I was not informed that this would result in an additional/pro-rata debit. At no point during the change process was I advised that I would effectively be expected to pay approximately R1,300 for one month, nor was this clearly communicated to me before the change was made.
Had this been properly disclosed to me, I would have left my debit order date on the 25th. The fact that your system did not allow me to change the debit date before making my payment is also not my responsibility.
Furthermore, I paid my account at the end of July for September, and the payment reflects accordingly. I have therefore acted in good faith and paid what I understood to be due based on the information provided to me.
What is particularly unacceptable is that my service has now been disconnected despite there being a payment dispute and despite the lack of clear communication regarding this alleged additional amount. You cannot simply disconnect my service and expect me to accept a charge that was never properly disclosed to me.
This is also not the first time I have experienced an issue with your billing. Last year, my account was debited for a device that I did not have. I have now reached the point where I am no longer willing to simply accept billing errors and explanations after the fact.I am formally requesting the following:
I am not accepting responsibility for an amount that was not properly disclosed to me, and I am not accepting the disconnection of my service without this dispute being properly addressed.I expect my service to be restored today and a written response to my complaint, including the complaint reference number, without further unnecessary delays.
I have now already lodged the case with ICASA is the Independent Communications Authority of South Africa, the official statutory regulator for the country's broadcasting, telecommunications, and postal services sectors, regarding this and everything that has happened with you since I joined Rain.
When I changed my debit order date from the 25th to the 1st of each month, I was not informed that this would result in an additional/pro-rata debit. At no point during the change process was I advised that I would effectively be expected to pay approximately R1,300 for one month, nor was this clearly communicated to me before the change was made.
Had this been properly disclosed to me, I would have left my debit order date on the 25th. The fact that your system did not allow me to change the debit date before making my payment is also not my responsibility.
Furthermore, I paid my account at the end of July for September, and the payment reflects accordingly. I have therefore acted in good faith and paid what I understood to be due based on the information provided to me.
What is particularly unacceptable is that my service has now been disconnected despite there being a payment dispute and despite the lack of clear communication regarding this alleged additional amount. You cannot simply disconnect my service and expect me to accept a charge that was never properly disclosed to me.
This is also not the first time I have experienced an issue with your billing. Last year, my account was debited for a device that I did not have. I have now reached the point where I am no longer willing to simply accept billing errors and explanations after the fact.I am formally requesting the following:
- Immediate reconnection of my WiFi/service today.
- A full written explanation of exactly what the alleged R1,300 charge relates to.
- A complete breakdown of the calculation, including the dates and billing period concerned.
- Confirmation of where, when and how I was informed that changing my debit order date would result in this additional/pro-rata charge.
- Confirmation that my payment made at the end of July, which was made for September, has been correctly allocated to my account.
- A formal complaint reference number for this dispute.
I am not accepting responsibility for an amount that was not properly disclosed to me, and I am not accepting the disconnection of my service without this dispute being properly addressed.I expect my service to be restored today and a written response to my complaint, including the complaint reference number, without further unnecessary delays.
I have now already lodged the case with ICASA is the Independent Communications Authority of South Africa, the official statutory regulator for the country's broadcasting, telecommunications, and postal services sectors, regarding this and everything that has happened with you since I joined Rain.
TZ
Tobeka Z's updateReviewer Update
02 Sept 2026, 13:53 This is completely unacceptable, and I am not prepared to accept the explanation I have been given.
When I changed my debit order date from the 25th to the 1st of each month, I was not informed that this would result in an additional/pro-rata debit. At no point during the change process was I advised that I would effectively be expected to pay approximately R1,300 for one month, nor was this clearly communicated to me before the change was made.
Had this been properly disclosed to me, I would have left my debit order date on the 25th. The fact that your system did not allow me to change the debit date before making my payment is also not my responsibility.
Furthermore, I paid my account at the end of July for August, and end of August for September, because you switched it off last week Wednesday, and after payment Friday it was turned back on, so in essence you are saying I paid R650 for 4 days of connectivity.
I have therefore acted in good faith and paid what I understood to be due based on the information provided to me.
What is particularly unacceptable is that my service has now been disconnected despite there being a payment dispute and despite the lack of clear communication regarding this alleged additional amount. You cannot simply disconnect my service and expect me to accept a charge that was never properly disclosed to me.
This is also not the first time I have experienced an issue with your billing. Last year, my account was debited for a device that I did not have. I have now reached the point where I am no longer willing to simply accept billing errors and explanations after the fact.I am formally requesting the following:
I am not accepting responsibility for an amount that was not properly disclosed to me, and I am not accepting the disconnection of my service without this dispute being properly addressed.I expect my service to be restored today and a written response to my complaint, including the complaint reference number, without further unnecessary delays.
I have now already lodged the case with ICASA is the Independent Communications Authority of South Africa, the official statutory regulator for the country's broadcasting, telecommunications, and postal services sectors, regarding this and everything that has happened with you since I joined Rain.
When I changed my debit order date from the 25th to the 1st of each month, I was not informed that this would result in an additional/pro-rata debit. At no point during the change process was I advised that I would effectively be expected to pay approximately R1,300 for one month, nor was this clearly communicated to me before the change was made.
Had this been properly disclosed to me, I would have left my debit order date on the 25th. The fact that your system did not allow me to change the debit date before making my payment is also not my responsibility.
Furthermore, I paid my account at the end of July for August, and end of August for September, because you switched it off last week Wednesday, and after payment Friday it was turned back on, so in essence you are saying I paid R650 for 4 days of connectivity.
I have therefore acted in good faith and paid what I understood to be due based on the information provided to me.
What is particularly unacceptable is that my service has now been disconnected despite there being a payment dispute and despite the lack of clear communication regarding this alleged additional amount. You cannot simply disconnect my service and expect me to accept a charge that was never properly disclosed to me.
This is also not the first time I have experienced an issue with your billing. Last year, my account was debited for a device that I did not have. I have now reached the point where I am no longer willing to simply accept billing errors and explanations after the fact.I am formally requesting the following:
- Immediate reconnection of my WiFi/service today.
- A full written explanation of exactly what the alleged R1,300 charge relates to.
- A complete breakdown of the calculation, including the dates and billing period concerned.
- Confirmation of where, when and how I was informed that changing my debit order date would result in this additional/pro-rata charge.
- Confirmation that my payment made at the end of July, which was made for September, has been correctly allocated to my account.
- A formal complaint reference number for this dispute.
I am not accepting responsibility for an amount that was not properly disclosed to me, and I am not accepting the disconnection of my service without this dispute being properly addressed.I expect my service to be restored today and a written response to my complaint, including the complaint reference number, without further unnecessary delays.
I have now already lodged the case with ICASA is the Independent Communications Authority of South Africa, the official statutory regulator for the country's broadcasting, telecommunications, and postal services sectors, regarding this and everything that has happened with you since I joined Rain.
TZ
Tobeka Z's update02 Sept 2026, 13:53
Reviewer Update
This is completely unacceptable, and I am not prepared to accept the explanation I have been given.
When I changed my debit order date from the 25th to the 1st of each month, I was not informed that this would result in an additional/pro-rata debit. At no point during the change process was I advised that I would effectively be expected to pay approximately R1,300 for one month, nor was this clearly communicated to me before the change was made.
Had this been properly disclosed to me, I would have left my debit order date on the 25th. The fact that your system did not allow me to change the debit date before making my payment is also not my responsibility.
Furthermore, I paid my account at the end of July for August, and end of August for September, because you switched it off last week Wednesday, and after payment Friday it was turned back on, so in essence you are saying I paid R650 for 4 days of connectivity.
I have therefore acted in good faith and paid what I understood to be due based on the information provided to me.
What is particularly unacceptable is that my service has now been disconnected despite there being a payment dispute and despite the lack of clear communication regarding this alleged additional amount. You cannot simply disconnect my service and expect me to accept a charge that was never properly disclosed to me.
This is also not the first time I have experienced an issue with your billing. Last year, my account was debited for a device that I did not have. I have now reached the point where I am no longer willing to simply accept billing errors and explanations after the fact.I am formally requesting the following:
I am not accepting responsibility for an amount that was not properly disclosed to me, and I am not accepting the disconnection of my service without this dispute being properly addressed.I expect my service to be restored today and a written response to my complaint, including the complaint reference number, without further unnecessary delays.
I have now already lodged the case with ICASA is the Independent Communications Authority of South Africa, the official statutory regulator for the country's broadcasting, telecommunications, and postal services sectors, regarding this and everything that has happened with you since I joined Rain.
When I changed my debit order date from the 25th to the 1st of each month, I was not informed that this would result in an additional/pro-rata debit. At no point during the change process was I advised that I would effectively be expected to pay approximately R1,300 for one month, nor was this clearly communicated to me before the change was made.
Had this been properly disclosed to me, I would have left my debit order date on the 25th. The fact that your system did not allow me to change the debit date before making my payment is also not my responsibility.
Furthermore, I paid my account at the end of July for August, and end of August for September, because you switched it off last week Wednesday, and after payment Friday it was turned back on, so in essence you are saying I paid R650 for 4 days of connectivity.
I have therefore acted in good faith and paid what I understood to be due based on the information provided to me.
What is particularly unacceptable is that my service has now been disconnected despite there being a payment dispute and despite the lack of clear communication regarding this alleged additional amount. You cannot simply disconnect my service and expect me to accept a charge that was never properly disclosed to me.
This is also not the first time I have experienced an issue with your billing. Last year, my account was debited for a device that I did not have. I have now reached the point where I am no longer willing to simply accept billing errors and explanations after the fact.I am formally requesting the following:
- Immediate reconnection of my WiFi/service today.
- A full written explanation of exactly what the alleged R1,300 charge relates to.
- A complete breakdown of the calculation, including the dates and billing period concerned.
- Confirmation of where, when and how I was informed that changing my debit order date would result in this additional/pro-rata charge.
- Confirmation that my payment made at the end of July, which was made for September, has been correctly allocated to my account.
- A formal complaint reference number for this dispute.
I am not accepting responsibility for an amount that was not properly disclosed to me, and I am not accepting the disconnection of my service without this dispute being properly addressed.I expect my service to be restored today and a written response to my complaint, including the complaint reference number, without further unnecessary delays.
I have now already lodged the case with ICASA is the Independent Communications Authority of South Africa, the official statutory regulator for the country's broadcasting, telecommunications, and postal services sectors, regarding this and everything that has happened with you since I joined Rain.
Rain's replyOfficial
03 Sept 2026, 10:56Hi Rechane,
We made several attempts to reach you by phone in order to offer our assistance, but unfortunately, there was no response on your end. We kindly ask that you provide us with an alternative contact number so that we can get in touch with you more effectively.
Regards,
rain
We made several attempts to reach you by phone in order to offer our assistance, but unfortunately, there was no response on your end. We kindly ask that you provide us with an alternative contact number so that we can get in touch with you more effectively.
Regards,
rain
Best regards,
Rain's reply03 Sept 2026, 10:56
Official
Hi Rechane,
We made several attempts to reach you by phone in order to offer our assistance, but unfortunately, there was no response on your end. We kindly ask that you provide us with an alternative contact number so that we can get in touch with you more effectively.
Regards,
rain
We made several attempts to reach you by phone in order to offer our assistance, but unfortunately, there was no response on your end. We kindly ask that you provide us with an alternative contact number so that we can get in touch with you more effectively.
Regards,
rain
Best regards,