ID
Imani D

1 reviews | Active since Jan 2024

21 Nov 2025, 16:32

Bots! Bots! We're tired of Bots!!! 🤖

It's been 24 hours with no internet connection! We're being directed to BOTS, where are the humans in this company?? Your service is absolutely ridiculous!! We've been loyal customers, but every year there's always a story with Rain, but why are we being loyal to a brand that doesn't value customer service?? This is really frustrating!! We've been sending emails, calling, WhatsApp texts but still no assistance!!!! Rain buddy pull up your socks!!! there's much better service providers, and we're not obligated to use your services we can always switch out.

You couldn't even get creative with your bot names, "Joesph, Jenny, Jessi, John" always the same names come on

0
Replies (4)
Rain
Rain's reply21 Nov 2025, 18:37
Official
 Hi Imani

 Thank you for bringing your query to our attention,

 We will be in touch to further assist.

 Regards,
 rain. 
ID
Imani D's update21 Nov 2025, 19:48
Reviewer Update
thank you for getting back to me, it's truly sad that I had to come on a public platform just to get your attention.

No ticket number was issued.
ID
Imani D's update23 Nov 2025, 15:58
Reviewer Update
Hi Rain,

Thank you for informing me.
ID
Imani D's update24 Nov 2025, 14:00
Reviewer Update
thank you.