RR
Racquel R

1 reviews | Active since Feb 2019

19 Jan 2023, 08:57

Boiling Point

The only reason I gave them 1 star was because there was no half. I wrote an review in December about the bad service service I received and still are receiving from rain. Since my last last review I was told that I would be assisted immediately... That was the last I heard from them. I still did not get anything sorted out, they never tried to call and lie to say that someone is coming out to assist, but come the 23rd, they will send me a reminder for payment on the 25th. Guys if you have any recommendations please let me know.

0
Replies (4)
Rain
Rain's reply19 Jan 2023, 09:17
Official

Hi Racquel 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
RR
Racquel R's update19 Jan 2023, 09:34
Reviewer Update
I am on the phone with a consultant that is not really listening to me.

This has been escalated before. How long does it take for a tech to assist a paying customer?

RR
Racquel R's update19 Jan 2023, 09:45
Reviewer Update
Thank you Bradley for calling me back so quick.

1417 Simon Flat, Eldorado Park, Ext 4 Street is Arlberg Avenue.

RR
Racquel R's update19 Jan 2023, 09:50
Reviewer Update
Thank you very Much.