Hellopeter
Share Your Experience
SM
Sharon M

1 reviews | Active since Jun 2016

02 Mar 2024, 13:19

Bogus billing

My connection has been cut off and there is a bogus invoice of R1129 noted as "outstanding" on the app, however I have never missed a payment. Anyone able to explain?? Please purchase legit accounting software, this ******* happens too often with you

0
Replies (10)
Rain
Rain's reply02 Mar 2024, 13:37
Official
Hi Sharon Mtimkulu, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain.  
SM
Sharon M's update02 Mar 2024, 13:38
Reviewer Update
Which regulator or ombudsman do you report to? I think this is due for an escalation now
SM
Sharon M's update02 Mar 2024, 14:43
Reviewer Update
I stand by my point that you have an extremely shadey accounting/ CRM system. I disputed that and have all the communication on email (dating back to 7Aug23). When you guys discovered the correct outstanding amount, on 28Aug 23 I received comms that the outstanding amount which was less that R500, would be written off if I joined Rain One... I only joined Rain One on the 1st September 2023. So I urge you again to go back and reinvestigate this and resolve it.
SM
Sharon M's update02 Mar 2024, 16:07
Reviewer Update
All correspondence has been sent
SM
Sharon M's update03 Mar 2024, 07:35
Reviewer Update
Any indication When I can expect feedback? I completely understand that someone ddnt do their job 8 months ago to write the amount off to promotion, and now this is your opportunity to collect it for financial year end bonuses - but I'm sitting without internet here. How long will this take???
SM
Sharon M's update04 Mar 2024, 10:54
Reviewer Update
Asking again when this will be sorted as my connection is compromised!
Kindly advise who your regulator or ombudsman is so I can escalate your lacking service
SM
Sharon M's update04 Mar 2024, 14:15
Reviewer Update
It was scheduled that I would receive a call at 14h00? No one has called
SM
Sharon M's update04 Mar 2024, 14:24
Reviewer Update
Please Make sure you are not calling me to explain that "I have an outstanding amount", without the ability to explain that the amount is correct and that it shouldn't have been written off. You are officially inconveniencing me and I no longer have patience for your incompetence.
SM
Sharon M's update04 Mar 2024, 16:06
Reviewer Update
It's the end of the business day, this is the conclusion on my end - I WILL NOT pay your fictional bill. Tomorrow morning I will unplug your router, snip all your sim cards and throw everything in the bin, then find a new ISP. You can then proceed to try and collect this amount from me for the next 100 years if you want, and you will not get it. I will contact whatever regulatory bodies are recommended on the internet, and that's the only communication you will receive from me. I've had this fight with Vodacom before, and I won, I don't pay for mistakes made by service providers, only my own. Have a good day further.
SM
Sharon M's update05 Mar 2024, 11:05
Reviewer Update
Send an email. Itbwas scheduled that I would speak to someone yesterday and you guys failed to commit to the agreed time. As mentioned to him yesterday, your Inconvenience has led me to Hotspot for internet connection - so I can't afford disruption during meetings for what could be a pointless conversation. If you are sure of the facts you would like to present to me - Send an email