Blatant Incompetence and Dishonesty – Rain Refuses to Cancel My Account

Rain, your complete lack of accountability and basic competence is appalling.

I informed you on 30 April 2025 that I wanted to cancel my account because your app wouldn’t allow me to do it. On 1 May, I physically went to your store and returned my router. A staff member confirmed the cancellation in person.

Despite this, I’m now receiving messages saying my account is in arrears for May services — services I did not use, because I cancelled them. I also received a call from one of your employees confirming that the cancellation was in process. Yet here I am, weeks later, still being chased for payment for a service I terminated properly and punctually.

This is more than just a mistake — it’s negligent, deceptive, and outright disgraceful. I am being financially penalised because of your inability to process a simple cancellation, even after I followed every step correctly and returned your equipment.

I demand the following immediately:

- Full and final cancellation of my account, backdated to 1 May 2025. - Immediate reversal of all charges for May. - A written confirmation that my account is closed and my balance is zero.

Sort this out NOW. You are not entitled to a cent more from me, and if this is not resolved immediately, I will pursue further action and make sure this goes public.