1 reviews | Active since Jan 2020
BLACK CLIENTS DO MATTER!!
Rain continues to prove themselves a delinquent service provider. Despite my initial escalation in this platform of my issues with their poor service management and Non-existing customer support, my connectivity issue is still not being resolved!!
It’s the 6th day now after having escalated on Hello Peter and still no one has even called me to explain or account to why the issue is happening & that what is being done to resolve it. Worse of all now I NO LONGER even have any internet access during the day all the way until midnight. I can’t even access Rain’s company website in order to try and have a live chat with any of their representatives.
I’m only able to write this here as it’s 04:35 AM and that’s the only time period my service is working!! I DEMAND that for all the days my service hasn’t been working, since the initial time of my reporting and trying to communicate with Rain, that I get prorata refunded because basically I PAID and they are NOT delivering!! I’m now running at an additional expense of having to purchase data from other service providers and yet I have already spent my R479 but DOLOLO service!!
This is really RIDICULOUS and DISRESPECTFUL. I know that I’m not your important high profile client because I don’t have WHITE SKIN. You don’t even have the curtesy to give me a voice call as a way to show that I do matter to you as your customer!
BLACK LIVES DO MATTER!! BLACK CLIENTS DO MATTER!! BLACK MONEY MATTERS BLACKS MAKE YOU RICH!!
Do I have to beg you to provide a service that you have already been paid for!?
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
I honestly don’t understand what is it that is useful in the role that you are playing regards my complaint. Clearly your typical apology and less effective promise and resolve to have someone call me is just a puff of smoke!
I gave you my number but Your lousy support team doesn’t event call me for days to get to understand what is it that I am not happy with but instead I get an email informing me that my issue has been resolved!! How pathetic is that.!!.
Anyway don’t bother, I’m cancelling your company’s services and don’t expect me to be paying anything come month end because I basically did not get the service I subscribed for.
Nx!
I honestly don’t understand what is it that is useful in the role that you are playing regards my complaint. Clearly your typical apology and less effective promise and resolve to have someone call me is just a puff of smoke!
I gave you my number but Your lousy support team doesn’t event call me for days to get to understand what is it that I am not happy with but instead I get an email informing me that my issue has been resolved!! How pathetic is that.!!.
Anyway don’t bother, I’m cancelling your company’s services and don’t expect me to be paying anything come month end because I basically did not get the service I subscribed for.
Nx!