1 reviews | Active since Apr 2025
Billings and cancellation.
I have had the worst experience with the services, I had connection issues and cancellation is a hassle,
When I signed up I was supposed to be paying for the services used, when it was switched off I could not use the services, when I made contact I was told I am being billed even if I don't use the service, how am I supposed to pay for unused services considering it was not what I signed up for.
When I contacted rain for a cancellation they advised the final cancellation will be yesterday as March's invoice has not yet been generated, today I got a call from a lady, telling me I need to pay for December 2024, she had a very terrible attitude before ending the call.
Can someone kindly assist me in cancelling the services and stop the deductions on my bank account as I am charged a decline fee each time, I'm hoping for this matter to be resolved as soon as possible.
Thank you for bringing your billing complaint to our attention, we are sorry that your experience was not as expected.
Our team is looking into the matter, and we'll be in touch soon.
Regards,
Rain
Thank you for bringing your billing complaint to our attention, we are sorry that your experience was not as expected.
Our team is looking into the matter, and we'll be in touch soon.
Regards,
Rain
When I signed up, it was not billed on active service but usage, the router has been off since I started experiencing connection and contacting support for assistance with non being provided. can you kindly look into it as I am not able to pay for unused services as that it was not so, when I signed up.
When I signed up, it was not billed on active service but usage, the router has been off since I started experiencing connection and contacting support for assistance with non being provided. can you kindly look into it as I am not able to pay for unused services as that it was not so, when I signed up.