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Thulani M

1 reviews | Active since Jan 2020

03 Sept 2023, 09:26

Billing twice in a month

I’ve been paying manually because the funds take time to reflect on my account, therefore I was advised to switch the paying dates and that it won’t affect my account after I’ve paid.

On Tuesday the 26th, I have settled my bill and decided to switch my billing date to the 1st because that will be more suitable for me and the funds will be reflecting on my account and I won’t have to pay manually as I’ve been. To my surprise, my internet have been suspended stating I have to pay again…this will make it twice in a week mind you.

Now I’ve been on a phone for over 20min and no one is assisting, when asked to speak to anyone else I get put on hold with no help at all. It has been two days now and we need the service to go on with our business.

0
Replies (4)
Rain
Rain's reply03 Sept 2023, 09:38
Official
Hi Thulani, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you. 

rain

TM
Thulani M's update03 Sept 2023, 10:48
Reviewer Update
Thanks for the reply. I really need this fixed as soon as possible, it is crucial as it is hindering with a lot in my space
TM
Thulani M's update03 Sept 2023, 10:51
Reviewer Update
I am sorry, this is still not satisfactory. If that is the case, I will have it you take the date back to the 25th, I will continue to settle the payment manually. I do not have the cash to be double billed in a week.
TM
Thulani M's update03 Sept 2023, 12:56
Reviewer Update
It is so upsetting when treated like you’re not a paying customer, when it is time to collect your service is so efficient but when you need to fix your nonsense nobody has a shred of decency to reply. I’ve even tried calling and they answer the phones and put it on mute….I’m contacting because I need some resolution to this god forsaken service of yours. I have deadlines to adhere to and no one is even giving feedback