Billing theft

RICA’d a new SIM for 4G unlimited on 02 February. Rain drew R479 from my Credit Card immediately. SIM was only activated on 04 February. This was fine as the R479 drawn was a prepaid fee for 30 days. The 30 day prepaid period was supposed to end 04 March (as per a screenshot I took when I signed up). To my dismay, a further R393.46 was drawn from my Credit Card on 01 March. That means I paid (R479 + R393.46 = R872.46) for February!! Stopped using RAIN on 02 March, within the initial 30-day prepaid period (by removing the SIM from my Router) and cancelled my SIM on 06 March via the dashboard. Ticket *** opened to have the excess of R393.46 refunded. It took 10 days for a response, received 16 March. A request was made by rain for me to produce proof of the excess R393.46 transaction. This was done. On 17 March the request was escalated to the billing department by Rosina Kola. On 25 March I followed up. No response and no refund of R393.46 to date. ISP rain also had the audacity to deduct a further R479 from my Credit Card yesterday, 01 April.