DB
Dale B
1 reviews | Active since Nov 2013
02 Feb 2025, 16:15
Billing that makes no sense to Customer
For past few years my payment date has been 25th of every month. I made payment for Jan 2025 but now 1 Feb 2025 I am expected to make another payment. Today at 15:50 I call Rain Support, wish it was South African bases contact centre because international consultants lack customer service skills in listening, understanding and empathy. Was told my payment was change to 25th Feb but I must pay again 1st March. I never waste my energy to dispute because the consultant clearly had no understanding of my query.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
02 Feb 2025, 16:26Hey Dale,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply02 Feb 2025, 16:26
Official
Hey Dale,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
DB
Dale B's updateReviewer Update
02 Feb 2025, 16:44Hi, I had requested for the consultant to revert payment date to 25th as it makes no sense to make a payment at the end of one month and again few days later at the beginning of the next month. Please confirm that this is finalized?
DB
Dale B's update02 Feb 2025, 16:44
Reviewer Update
Hi, I had requested for the consultant to revert payment date to 25th as it makes no sense to make a payment at the end of one month and again few days later at the beginning of the next month. Please confirm that this is finalized?
DB
Dale B's updateReviewer Update
02 Feb 2025, 16:53I would like payment date set o the 25th of every month
DB
Dale B's update02 Feb 2025, 16:53
Reviewer Update
I would like payment date set o the 25th of every month