LK
Lerato K
1 reviews | Active since Sept 2022
01 Sept 2022, 07:51
Billing ****
Why am I being double billed, when all I wanted was to move my payment date. I've never missed a payment ever and now since trying to unsuccessfully move my payment date I'm being double billed.i first changed the date on the app then followed up with confirmation from customer service, and was told everything is in order, low and behold my line was blocked.We've been without internet for since the 25th August now, my child is dependent on the service because he's an online scholar. As I go to pay this morning I'm being double billed WT actual F**k?
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Replies (2)
Rain's replyOfficial
01 Sept 2022, 07:54Hi Lerato.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply01 Sept 2022, 07:54
Official
Hi Lerato.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
LK
Lerato K's updateReviewer Update
01 Sept 2022, 08:08My last payment to rain was on the 31st of July my next payment was due in August on the 25th, I still don't understand the reason for the double bill...
LK
Lerato K's update01 Sept 2022, 08:08
Reviewer Update
My last payment to rain was on the 31st of July my next payment was due in August on the 25th, I still don't understand the reason for the double bill...