SP
Stefan P
1 reviews | Active since Mar 2026
21 May 2026, 10:33
billing query
I purchased rain wifi 3-4 years ago for a total of 3 months url took debit but had no connection.......I logged a query ticket and a lady from Billing team called me and was processing issue till to date I havent heard anything someone called me regarding my sim swop this morning and that lady **** to me just to get me off the phone................RAINS SERVICE SUCKS but when it is time to collect debit order then urls system works 100%
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Replies (5)0
Replies (5)
Rain's replyOfficial
21 May 2026, 11:12Hi Stefan Phillips,
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,rain.
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,rain.
Rain's reply21 May 2026, 11:12
Official
Hi Stefan Phillips,
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,rain.
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,rain.
SP
Stefan P's updateReviewer Update
21 May 2026, 11:16please use number *** it is 1 of my rain number I am currently using it today..............thank U Ill be waiting and expecting ur call.
SP
Stefan P's update21 May 2026, 11:16
Reviewer Update
please use number *** it is 1 of my rain number I am currently using it today..............thank U Ill be waiting and expecting ur call.
SP
Stefan P's updateReviewer Update
21 May 2026, 11:23please refer to ur system logs as I recall the 2022 it could of been March April and May 2022 (stand to be corrected) it was 2-3 months of my wifi activation because upon activation I had no connection until a technician came and replaced my router
U asking me to recall/remember a query I logged 3 to 4 years ago(which was that time a severe HASSLE) as I was on call for 3 hours @ my charge because ur service agents think every customer they talk to is uneducated, I think her name was Bianca or Lianca something to that effect and since then I havent received no correspondence from RAIN for years.
refer to ur workflow/archives or my profile and u will see apart from the 2 sim swops I did monday and today that was the onlu issue I had and logged it was the same time a technician was sent out to replace my router.
U said U are going to call me that is exactly what I am expecting!!!!!
U asking me to recall/remember a query I logged 3 to 4 years ago(which was that time a severe HASSLE) as I was on call for 3 hours @ my charge because ur service agents think every customer they talk to is uneducated, I think her name was Bianca or Lianca something to that effect and since then I havent received no correspondence from RAIN for years.
refer to ur workflow/archives or my profile and u will see apart from the 2 sim swops I did monday and today that was the onlu issue I had and logged it was the same time a technician was sent out to replace my router.
U said U are going to call me that is exactly what I am expecting!!!!!
SP
Stefan P's update21 May 2026, 11:23
Reviewer Update
please refer to ur system logs as I recall the 2022 it could of been March April and May 2022 (stand to be corrected) it was 2-3 months of my wifi activation because upon activation I had no connection until a technician came and replaced my router
U asking me to recall/remember a query I logged 3 to 4 years ago(which was that time a severe HASSLE) as I was on call for 3 hours @ my charge because ur service agents think every customer they talk to is uneducated, I think her name was Bianca or Lianca something to that effect and since then I havent received no correspondence from RAIN for years.
refer to ur workflow/archives or my profile and u will see apart from the 2 sim swops I did monday and today that was the onlu issue I had and logged it was the same time a technician was sent out to replace my router.
U said U are going to call me that is exactly what I am expecting!!!!!
U asking me to recall/remember a query I logged 3 to 4 years ago(which was that time a severe HASSLE) as I was on call for 3 hours @ my charge because ur service agents think every customer they talk to is uneducated, I think her name was Bianca or Lianca something to that effect and since then I havent received no correspondence from RAIN for years.
refer to ur workflow/archives or my profile and u will see apart from the 2 sim swops I did monday and today that was the onlu issue I had and logged it was the same time a technician was sent out to replace my router.
U said U are going to call me that is exactly what I am expecting!!!!!
SP
Stefan P's updateReviewer Update
21 May 2026, 12:11my apologies the year was 2023 but thank U G, I also located the sms"s I had with technician when he came to replace router it is was April 2023
SP
Stefan P's update21 May 2026, 12:11
Reviewer Update
my apologies the year was 2023 but thank U G, I also located the sms"s I had with technician when he came to replace router it is was April 2023
SP
Stefan P's updateReviewer Update
21 May 2026, 14:59Ok thank U my bru, as discussed I prefer a cash refund.
SP
Stefan P's update21 May 2026, 14:59
Reviewer Update
Ok thank U my bru, as discussed I prefer a cash refund.