Billing Mess Up... Disconnection... No Assistance

On the 15/03/2024 Rain disconnected my WIFI service yet again regardless that I had just paid on 02/03/2024

I called Rain and was assisted by Siphesihle, who was not very helpful and would not let me speak to a supervisor even though he kept putting me on hold to refer to the said supervisor.

He then said my case was escalated and he'd come back to me via email. Not even 20 mins later I received an email stating that I owed 2 months which is a lie!!!! I responded and asked him to cross check the information that he had provided in the previous email.

He stated that two months are missing, Jan and Feb. I attached a statement from my bank showing all the payments that I have made to Rain over the last 6 months which clearly shows that there is only ONE payment missing which is February.

The question still stands... Why was the payment that I made on 02/03/2024 allocated to February when I did not have any WIFI service for the entire February? How do I pay for a service that I was disconnected from?

As per his explanation and reasoning that I am billed in arrears/post, meaning I use the service/data and then I pay at the end of the month, the same reason would mean that I would surely be connected right now because I would only be required to pay on the last day of March. Please make it make sense especially because the service was cut off/disconnected on the 2 Feb which led me to believe the billing was in advance/pre because you were so quick to disconnect.

I posed a question that if I was unable to pay due to financial constraints and only came 01/04/2024 would that payment have been backdated and allocated to Feb? While I had no service all those months.

Can we please have an amicable resolution to this as I have been a loyal client to Rain for over 5 years and this is the very first payment I have missed and this handling is leaving a very bitter taste in my mouth

I have had no feedback since the 15/03/2024 and still no WIFI service even though I paid for it!