Billing issues. Bad service, non existing signal

If i had an option of no stars i would choose that as rain is not even 1 star worth. So firstly we are always batling with signal no matter where our router is standing. Our service was cut on the 26th as the debit order did not go throughout due to salaries not being paid yet. We spoke to a consulted which advised that if we atleast pay the promise to pay so long we will be reconnected until we pay on the 28th. So paid the promise to pay. Still no connection. Then we moved the debit order date to the first (as there is no option for the 28th). We **** plan and got the subscription fee which we where charged R999 fir. We paid it with their likn that they send us. Then we got connected. Now our service has been disconnected again because they say we are in arears because of the debit order. We tried to speak to the consultant she just kept kn saying you are in arears withoug listening. On our "statement" it dies not even show the two payments. They now expect me to pay again so it will be almost R2000 in total. I refuse to pay something that was already paid. Which I have proof of. I will now be going to FSRA to lay an official complaint as rain dies not sort out their mistakes and we as the customer has to pay for it. We have even tried to change ny husbands email adress fir the past 4 months which is still not changed so we cant even get emails from them. Their service is absolutely up to ....