SH
Sharon H
1 reviews | Active since Sept 2024
02 Oct 2024, 16:11
Billing issues
It's sad that I have to come to this platform again. I got the money earlier and paid on the 29th. Yet my services are cut off and I keep receiving SMSs saying payment was not made. I tried 4 times today to call with no luck of speaking to anyone. I sent aessage yesterday after getting first SMS still no response instead more SMSs. I sent 2 emails with 1 automated response. So what's the way forward guys because it looks like there is no functional call centre. Am off line right now yet I have been trying to contact you since yesterday with no answered call or email or WhatsApp. What must I do because I paid. You are not reachable.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
02 Oct 2024, 16:46Hey Sharon H,
Thank you for bringing this to our attention, we're sorry to hear that this has been your experience. We are looking into the billing issue and we will be in contact to assist further.
Regards,
rain.
Thank you for bringing this to our attention, we're sorry to hear that this has been your experience. We are looking into the billing issue and we will be in contact to assist further.
Regards,
rain.
Rain's reply02 Oct 2024, 16:46
Official
Hey Sharon H,
Thank you for bringing this to our attention, we're sorry to hear that this has been your experience. We are looking into the billing issue and we will be in contact to assist further.
Regards,
rain.
Thank you for bringing this to our attention, we're sorry to hear that this has been your experience. We are looking into the billing issue and we will be in contact to assist further.
Regards,
rain.
SH
Sharon H's updateReviewer Update
03 Oct 2024, 11:38I paid on the 29th with a card and I can see it went through on the app. You switched off again. The app is not giving ma an option to get proof. You keep trying to debit and each time you do it's R8.50. You tried 4 times yesterday despite my efforts of trying to call the company to explain. I sent a message on WhatsApp, no response. So it's bank charges,airtime answered by a machine followed by music non stop with no one picking. No internet for me. I sent a message soon after making the payment. I can not get the bank statement dhi h will be monty again. I don't even know if I should waste my time since emails are rep**** after a very long time. I guess I have to count my losses and find a new service provider.
SH
Sharon H's update03 Oct 2024, 11:38
Reviewer Update
I paid on the 29th with a card and I can see it went through on the app. You switched off again. The app is not giving ma an option to get proof. You keep trying to debit and each time you do it's R8.50. You tried 4 times yesterday despite my efforts of trying to call the company to explain. I sent a message on WhatsApp, no response. So it's bank charges,airtime answered by a machine followed by music non stop with no one picking. No internet for me. I sent a message soon after making the payment. I can not get the bank statement dhi h will be monty again. I don't even know if I should waste my time since emails are rep**** after a very long time. I guess I have to count my losses and find a new service provider.
SH
Sharon H's updateReviewer Update
04 Oct 2024, 08:51August was paid for end of August. That account is not behind. Money paid on 29th is for September. I can't keep arguing and not having internet connection. I pay every month. Am looking for another service provider. Please stop trying to debit money from me.
SH
Sharon H's update04 Oct 2024, 08:51
Reviewer Update
August was paid for end of August. That account is not behind. Money paid on 29th is for September. I can't keep arguing and not having internet connection. I pay every month. Am looking for another service provider. Please stop trying to debit money from me.
SH
Sharon H's updateReviewer Update
04 Oct 2024, 10:13Payment date difference is 1 week. Prorate that one week if my date change is a problem. Do you have a qualified bookkeeper. I just paid the money a day earlier and it's such a big issue. I have a bookkeeping qualification I know exactly how it works. Besides I did even have internet because you cut it off. I won't pay or that week because it was off. I am looking for another service provider. You don't even have a functional call centre. It's continued suffering with no communication. I have a lot of work and you have cost me a lot in terms of bank charges, airtime and data.
SH
Sharon H's update04 Oct 2024, 10:13
Reviewer Update
Payment date difference is 1 week. Prorate that one week if my date change is a problem. Do you have a qualified bookkeeper. I just paid the money a day earlier and it's such a big issue. I have a bookkeeping qualification I know exactly how it works. Besides I did even have internet because you cut it off. I won't pay or that week because it was off. I am looking for another service provider. You don't even have a functional call centre. It's continued suffering with no communication. I have a lot of work and you have cost me a lot in terms of bank charges, airtime and data.