SM
Snowy M
1 reviews | Active since Mar 2020
02 May 2025, 18:52
Billing issues
Someone, please, tell me why I am being debited twice my monthly fee? Last payment was made April 2nd, and the only payment outstanding was due May 1st, which is 569, so why am I charged 1138. Why do I need to go through these conversations with you every other month?
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Replies (2)0
Replies (2)
Rain's replyOfficial
02 May 2025, 19:29Hi Snowy,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply02 May 2025, 19:29
Official
Hi Snowy,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
SM
Snowy M's updateReviewer Update
02 May 2025, 21:32If the balance was 569 why did you try to debit 1138 from my account just a few hours ago and why does your website show my balance as 1138? You are telling me what I already know and what I told you in my initial message ignoring the fact that you just tried to charge me 1138
SM
Snowy M's update02 May 2025, 21:32
Reviewer Update
If the balance was 569 why did you try to debit 1138 from my account just a few hours ago and why does your website show my balance as 1138? You are telling me what I already know and what I told you in my initial message ignoring the fact that you just tried to charge me 1138