NM
Natheerah M
1 reviews | Active since Nov 2024
07 Mar 2025, 11:51
Billing issues
Please fix your billing. I made a payment on the 25th of Feb and Rain tried to deduct again. It's the second time this is happening to me. Next thing you will cut off my service. I made a payment already; I can't pay twice in one month. I called twice already, please have some sense of urgency. This is not right.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
07 Mar 2025, 12:20Hey Natheerah M,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply07 Mar 2025, 12:20
Official
Hey Natheerah M,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
NM
Natheerah M's updateReviewer Update
07 Mar 2025, 13:47My query has still not been resolved.
NM
Natheerah M's update07 Mar 2025, 13:47
Reviewer Update
My query has still not been resolved.
NM
Natheerah M's updateReviewer Update
07 Mar 2025, 16:57My issue is still not resolved. You are really stressing me out. Your reply indicates I will receive a message shortly.. I am still waiting. I have been trying to get this sorted since 10am. I don't want my service cut because of your mistake. I work from home and need my service on. If you cannot help me I will complain to the Ombudsman. What is your definition of shortly? I have sent countless emails, called a few times.. what must happen to resolve this?
NM
Natheerah M's update07 Mar 2025, 16:57
Reviewer Update
My issue is still not resolved. You are really stressing me out. Your reply indicates I will receive a message shortly.. I am still waiting. I have been trying to get this sorted since 10am. I don't want my service cut because of your mistake. I work from home and need my service on. If you cannot help me I will complain to the Ombudsman. What is your definition of shortly? I have sent countless emails, called a few times.. what must happen to resolve this?