Billing issues
Good day im having the worst service from rain,on the first of this month i made a manual payment to rain the following day money went out from my account and it was a debit order from rain,called the callcentre and spoke to rosila kola,explained my situation and she asked me to forward her my bank statement to help and i did that...now according to her they have only received one paymemt from me,i have been going to my the bank a number of time and i have been asked for a formal letter from rain stating that they have recieved only one payment...i have been sending emails to rosina and calling the call centre and there isnt any one help me,i will be caneling my subscription this month end coz the service very bad.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
20 Sept 2022, 09:51Hi Sanele.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply20 Sept 2022, 09:51
Official
Hi Sanele.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
's updateReviewer Update
21 Sept 2022, 11:35You said i should write you and email,i did...
You said one of your consultants will call me but till this day no one has called me to assist me with the issue im experiencing. I have explained to you that the bank need a written proof from rain that states that you haven't received the payment so that they can proceed to assist me with the refund. I am your customer and this is how you treat me...your consultants ignore me they do not follow up and check the cases they have with the customers. Please assist me with just a letter or a written statement that states that you didnt receive two payments, a letter that states that you received one payment....on the statement it shows it went through...so just formalize the thing so we can resolve this thing.....PLEASE FOLLOW UP ON CUSTOMERS DONT IGNORE US.
You said one of your consultants will call me but till this day no one has called me to assist me with the issue im experiencing. I have explained to you that the bank need a written proof from rain that states that you haven't received the payment so that they can proceed to assist me with the refund. I am your customer and this is how you treat me...your consultants ignore me they do not follow up and check the cases they have with the customers. Please assist me with just a letter or a written statement that states that you didnt receive two payments, a letter that states that you received one payment....on the statement it shows it went through...so just formalize the thing so we can resolve this thing.....PLEASE FOLLOW UP ON CUSTOMERS DONT IGNORE US.
's update21 Sept 2022, 11:35
Reviewer Update
You said i should write you and email,i did...
You said one of your consultants will call me but till this day no one has called me to assist me with the issue im experiencing. I have explained to you that the bank need a written proof from rain that states that you haven't received the payment so that they can proceed to assist me with the refund. I am your customer and this is how you treat me...your consultants ignore me they do not follow up and check the cases they have with the customers. Please assist me with just a letter or a written statement that states that you didnt receive two payments, a letter that states that you received one payment....on the statement it shows it went through...so just formalize the thing so we can resolve this thing.....PLEASE FOLLOW UP ON CUSTOMERS DONT IGNORE US.
You said one of your consultants will call me but till this day no one has called me to assist me with the issue im experiencing. I have explained to you that the bank need a written proof from rain that states that you haven't received the payment so that they can proceed to assist me with the refund. I am your customer and this is how you treat me...your consultants ignore me they do not follow up and check the cases they have with the customers. Please assist me with just a letter or a written statement that states that you didnt receive two payments, a letter that states that you received one payment....on the statement it shows it went through...so just formalize the thing so we can resolve this thing.....PLEASE FOLLOW UP ON CUSTOMERS DONT IGNORE US.
's updateReviewer Update
04 Jan 2023, 18:59Rain are ********** they deducted money from my account yet i cancelled my subscription, they sent a reply stating my subscription is cancelle. Because they told me im on a month to month contract i didn't have to pay because i had already paid for November.They said i should pay again...i went to the bank to change my card they were still able to debit again....
Why are they taking money from my account when they have locked the internet
....#-$$$$%%%%%"
Why are they taking money from my account when they have locked the internet
....#-$$$$%%%%%"
's update04 Jan 2023, 18:59
Reviewer Update
Rain are ********** they deducted money from my account yet i cancelled my subscription, they sent a reply stating my subscription is cancelle. Because they told me im on a month to month contract i didn't have to pay because i had already paid for November.They said i should pay again...i went to the bank to change my card they were still able to debit again....
Why are they taking money from my account when they have locked the internet
....#-$$$$%%%%%"
Why are they taking money from my account when they have locked the internet
....#-$$$$%%%%%"
's updateReviewer Update
04 Jan 2023, 19:00Rain is robbing our banks
's update04 Jan 2023, 19:00
Reviewer Update
Rain is robbing our banks