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Gabby M

1 reviews | Active since Oct 2024

16 Feb 2026, 12:49

Billing Issue

Dear Rain Support Team,

I am writing to formally dispute the outstanding balance on my account.

My internet services were disconnected in March 2024 due to non-payment. Since Rain operates on a pay-as-you-go basis and my access was immediately restricted, I do not understand why I am being charged for services I could not use.

I have made several attempts to resolve this via email and WhatsApp, but I have not received a definitive response. Each time, I am told that the billing department will investigate, yet I have received no feedback to date.

I would like to continue using Rain, but I am only willing to do so if the outstanding charges for the period I was disconnected are cleared. If this balance cannot be waived, please arrange to collect the router as I will be forced to move to another service provider.

I look forward to your prompt response and a resolution to this matter.

0
Replies (5)
Rain
Rain's reply16 Feb 2026, 13:01
Official
Hi Gabby M

Thank you for bringing this to our attention.

We’re currently reviewing your billing enquiry and will share an update with you as soon. 

Regards,
rain.
GM
Gabby M's update24 Feb 2026, 12:21
Reviewer Update
Hi I'm still waiting for feedback what is the final solution with my account
GM
Gabby M's update25 Feb 2026, 16:23
Reviewer Update
I will not pay for a service I did not use, That is totally unfair I will take this matter further Since you were unable to assist me I cant believe Rain exploits people like. there needs to be an awareness on rain that they use people financially. You can take the rooter since no one is prepared to assist with this account. They are Wi-Fi out there. I will sign myself to another network that does rob people. Please let me know when you take the rooter I'm tired of waiting
GM
Gabby M's update23 Mar 2026, 11:20
Reviewer Update
Since you re unable to help me in this matter, Please come and collect your rooter Its really pathetic how you expect people to pay for a service that you disconnected
GM
Gabby M's update23 Mar 2026, 12:20
Reviewer Update
Please collect your rooter then........... I'm not paying for a service i never used. I wont be robed by you guys. Is this how Rain makes money using people financially. No one in their right full mind will pay something they did not use, Rain is a pay as you go service so I don't know why you are doing demanding money for service that was never used. They are better network companies out there than this type of service. you want get rich fast by exploiting me.