TM
Tobey M
1 reviews | Active since Feb 2024
22 Feb 2024, 10:41
Billing issue and terrible customer service
I wish they was an option for a 0 start rating. I am appalled by the service I’ve received from rain. Firstly the contract centre is terrible and everyone gives different answers. When I request for assistance and also call recording I am given the run around and told this is not something you provide. I cancelled my subscription yet 2 months later I am being told I have arrears on my account yet nothing was ever communicated with me. On top of that everyone I had spoken to before confirmed that my account was up to date and that they weren’t any further debits I was going to incur. So I do not understand where these new arrears are coming from. When I asked how to log a complaint and have this further escalated I was advised you do not take complaints and that my only option is Hello Peter yet I was speaking to someone from your company.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
22 Feb 2024, 10:48Hi Tobey Mbali Mpai
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply22 Feb 2024, 10:48
Official
Hi Tobey Mbali Mpai
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
TM
Tobey M's updateReviewer Update
22 Feb 2024, 11:13My initial payment for rain was a payment upfront payment fee so how am I being billed for the previous month. Also I called multiple times and was advised my account was settled and no additional payment would be required from me. This was information provided by more then two of you agents. They was also no communication stating this so called outstanding invoice.
Are you saying the people you employed are not capable and of providing me with accurate information regarding my account? And that I now need to pay for as a result of miscommunication and incompetence by your employees.
Are you saying the people you employed are not capable and of providing me with accurate information regarding my account? And that I now need to pay for as a result of miscommunication and incompetence by your employees.
TM
Tobey M's update22 Feb 2024, 11:13
Reviewer Update
My initial payment for rain was a payment upfront payment fee so how am I being billed for the previous month. Also I called multiple times and was advised my account was settled and no additional payment would be required from me. This was information provided by more then two of you agents. They was also no communication stating this so called outstanding invoice.
Are you saying the people you employed are not capable and of providing me with accurate information regarding my account? And that I now need to pay for as a result of miscommunication and incompetence by your employees.
Are you saying the people you employed are not capable and of providing me with accurate information regarding my account? And that I now need to pay for as a result of miscommunication and incompetence by your employees.
TM
Tobey M's updateReviewer Update
22 Feb 2024, 17:23Clearly you are choosing to be selective and ignore the fact that your employees provided incorrect information on multiple occasions. Instead of addressing this matter you are choosing to ignore it.And yet no one can advise as to when the credit i had made was used. I can’t believe this is the level of service you provide your clients.That explains why you’re choosing to make your responses private. You don’t intend to help or even look into my issue.
TM
Tobey M's update22 Feb 2024, 17:23
Reviewer Update
Clearly you are choosing to be selective and ignore the fact that your employees provided incorrect information on multiple occasions. Instead of addressing this matter you are choosing to ignore it.And yet no one can advise as to when the credit i had made was used. I can’t believe this is the level of service you provide your clients.That explains why you’re choosing to make your responses private. You don’t intend to help or even look into my issue.
TM
Tobey M's updateReviewer Update
23 Feb 2024, 12:45The level of service you provide is absolutely ridiculous. I’m being charged for something I have already paid for and when I raise my concerns they are completely ignored. No investigation or even accountability is taken by your organisation. I need to beg as a client to be assisted by you. Ontop of that there is no evidence being provided which I have requested . Your employees assured me my account was settled yet now I’m being told a different story yet no one can show me anything to support these claims. Next month I’m sure I’ll be told about another fee that was never there when my account was cancelled months ago .
TM
Tobey M's update23 Feb 2024, 12:45
Reviewer Update
The level of service you provide is absolutely ridiculous. I’m being charged for something I have already paid for and when I raise my concerns they are completely ignored. No investigation or even accountability is taken by your organisation. I need to beg as a client to be assisted by you. Ontop of that there is no evidence being provided which I have requested . Your employees assured me my account was settled yet now I’m being told a different story yet no one can show me anything to support these claims. Next month I’m sure I’ll be told about another fee that was never there when my account was cancelled months ago .