Billing issue again

Hello rain, I called in on Monday to be reactivated and they did because I paid for the previous months I was supposed to pay for the previous month and another amount for this month as per the response here on HelloPeter. I spoke to someone and they reassured me that my services will not be cut off until I pay on the 25th of November. But now I received an SMS saying I have to pay the very amount I paid on the 25th of this month. Again, please fix it so I can enjoy the services you’ve got to offer.