Billing Issue

Item: Rain
Rating: 2
Author: Thobile M

I have been with Rain Network for the longest time, with not many issues besides the billing side. Last month, I was told my subscription would increase by R10, meaning from this month I will be paying R295. I didn't have an issue, I agreed. Yesterday, when I checked my invoice, I was billed R305, not sure why. Meanwhile, one of the two SIM cards I have with them was not loaded, which should have been loaded on the 15th.

Helpful (0)

Replies (2)

Rain's replyOfficial

16 May 2025, 11:17

Hi Thobile,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.

Thank you.
rain.

Rain's reply16 May 2025, 11:17

Official

Thobile M's updateReviewer Update

16 May 2025, 11:39

Both Simcards need to have 2gig data
100 sms
60minutes.

The one with 1.64 was indeed uploaded yesterday, while the other one was not, no voice, sms or data.

Thobile M's update16 May 2025, 11:39

Reviewer Update

Both Simcards need to have 2gig data
100 sms
60minutes.

The one with 1.64 was indeed uploaded yesterday, while the other one was not, no voice, sms or data.