SM
Siyavuya M
1 reviews | Active since Jul 2020
01 Jul 2020, 13:57
Billing issue
The customer service i have received from you is so frustrating.I sent a email complaining about debit order because i cancelled the sim card as it was not working and you refunded me i asked for a proof that this wont happen again then you sent a email saying the query has been resolved to my surprise you have debited money again so what now i must run after you again this is not not you guys are so un professional i must beg you for my money now again
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
01 Jul 2020, 14:26Hi Siyavuya
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Rain's reply01 Jul 2020, 14:26
Official
Hi Siyavuya
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
SM
Siyavuya M's updateReviewer Update
01 Jul 2020, 14:28When will i get response because you say 24-48hours then you respond after a month and i have a proof
SM
Siyavuya M's update01 Jul 2020, 14:28
Reviewer Update
When will i get response because you say 24-48hours then you respond after a month and i have a proof