Billing Issue

I am so disappointed with Rain, I started my contract with them in 2020 and had no complaints until 2023 when I downgraded to RainOne. There has been some billing issues ever since I changed to RainOne. They level you up without your knowledge and you are expected to pay a high premium and you must request to downgrade yourself when you didn’t request to be levelled up in the first place. There is no complaints department and no escalation process as well. I have to constantly check my invoice to check if I haven’t been billed a high premium. They also take forever to sort out a billing issue and they can’t even give you the Billings department’s email address to send the complaint directly to the relevant department. It’s such a terrible experience!