MM
Modikwa M
1 reviews | Active since Nov 2023
16 Aug 2025, 17:45
Billing issue
Subject: Urgent Request to Resolve Billing Issue / Cancel Subscription
Dear Rain Team,
I have previously reported that I have relocated, and I am no longer using the Rain 5G service. However, I have noticed that I am still being billed every month, despite my services being suspended.
It would be understandable if the service was active, but my account shows zero data usage, yet the invoices and outstanding amount continue to increase.
I kindly request that you urgently resolve this matter by either correcting the billing or canceling my subscription to prevent further charges.
Please confirm once the issue has been addressed.
Kind regards, Joseph Machete
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
16 Aug 2025, 18:18Hi Modikwa Joseph machete
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply16 Aug 2025, 18:18
Official
Hi Modikwa Joseph machete
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
MM
Modikwa M's updateReviewer Update
18 Aug 2025, 18:42Please check the correspondence on 04 July 2025
MM
Modikwa M's update18 Aug 2025, 18:42
Reviewer Update
Please check the correspondence on 04 July 2025
MM
Modikwa M's updateReviewer Update
18 Aug 2025, 18:47There was even phone calls from your office whereby I notified them that where I have relocated the place is under construction I don't have electricity and there is no rain coverage. Once son i will update you. I don't understand why you are billing me for something that you have suspended services, how do you want continues payment if I am offline.
MM
Modikwa M's update18 Aug 2025, 18:47
Reviewer Update
There was even phone calls from your office whereby I notified them that where I have relocated the place is under construction I don't have electricity and there is no rain coverage. Once son i will update you. I don't understand why you are billing me for something that you have suspended services, how do you want continues payment if I am offline.
MM
Modikwa M's updateReviewer Update
18 Aug 2025, 18:59Yes proceed with immediate cancelation, that was a because I was ignored even when I called to notify them. If you check the month of June I was already offline
MM
Modikwa M's update18 Aug 2025, 18:59
Reviewer Update
Yes proceed with immediate cancelation, that was a because I was ignored even when I called to notify them. If you check the month of June I was already offline
MM
Modikwa M's updateReviewer Update
18 Aug 2025, 20:00I will send you invoice of February, I also completed the ccd details for pick up of the device
MM
Modikwa M's update18 Aug 2025, 20:00
Reviewer Update
I will send you invoice of February, I also completed the ccd details for pick up of the device
MM
Modikwa M's updateReviewer Update
18 Aug 2025, 20:00Send me your the email address to send proof of payment for February
MM
Modikwa M's update18 Aug 2025, 20:00
Reviewer Update
Send me your the email address to send proof of payment for February