Billing Irregularities and Unauthorised Plan Activation

I’m extremely disappointed with Rain’s service and billing practices.

For months now, I’ve been charged incorrect and excessive amounts, even though my original plan expired two months ago. To make matters worse, there is now an active plan on my account that I never signed up for.

Everything was fine when I was paying R590 per month after receiving the router. The problems only started after I requested a payment arrangement — and somehow, a previously cancelled service was reactivated without my consent.

This is completely unacceptable. Customers should not be billed for services they did not authorise, and systems should not randomly reactivate cancelled plans.

There is a serious lack of transparency and accountability here. At this point, I regret ever signing up.

I am still waiting for:

Cancellation of all unauthorised services A proper explanation A refund of incorrect charges Confirmation that my account has been fixed