BILLING INCORRECT CANT EVEN GET ANYONE TO HELP ONLINE OR TELEPHONICALLY.

Good Day

I am extremely fustrated with your service, I thought having to take a simcard with you would make my life easier but i was wrong. I registered for a simcard and i got 2 simcards delivered. i didnt understand why this was done, however i had the one simcard cancelled and only activated the one. The simcard i activated i started using it a week before end of May. What happened to the prorata amount???? I am again now billed for the second simcard, which i didnt active and dont understand why???????? I am not happy as i cant even contact you, i have sent my requests to support from the morning and till now 17h05 noone has responded I cant even change my set limit that i added back to zero, i get an error. What the hell needs to happen now????????????????? CAN SOMEONE PLEASE TELL ME WHAT I NEED TO DO. Please fix my billing and get it to the correct amount. I should only pay what i use and not what you assume i need to pay. I am livid with this. The simcard i even cancelled does not even show on my dashboard anymore/

Please look into this, active simcard : ***