Billing incompetence and staff

I joined rain 4 months ago, had my debit order on the 25th of each month, I paid my account on 28th August 2025, my salary date changed, so after paying I phoned Rain and changed my debit date to the 1st of each month. Rain them said I had to pay again as my account is now over due. After lots of fights and explaining that I have paid, rain support who is totally *********** of doing their job does not understand and all I get is Oh I am sorry but you have to pay. Rain really lives up to their reputation off incompetence. Their billing system is stuffed up, R250 in failed debit orders due to incompence and lack of support. Rain in my mind is nothing but *****'s due to their billing system.