Billing for services not used on canceled account

I have canceled the account on the 29 September 2023 due to bad service and I received the email that I will be contacted by the consultant and no one has contacted me not that I want to be contacted all I need is this account to be canceled, closed and stop billing me for your services I didn't use. The last time I used Rain was on the 29 September 2023 the day I canceled and closed it. Stop billing me and close this asap.