Billing for services not rendered and difficulty cancelling contract

I have been having difficulty contacting rain or arranging for rain to contact me during my lunch hours to query my outstanding balance on my account in order to cancel my account.

My account shows that I have an outstanding balance of R 2404.00

This is of an immense shock to me as the last time I had internet services from rain was for the month of December. Thereafter the internet services were not available. I even received monthly WhatsApp messages indicating that there will not be Wi-Fi available. Additionally, when contacting agents at rain to explain that as per rains website, it states and advertises services on a “month-to- month’’ basis. Which is a clear indication that if payment is not received services will not be rendered creating a constructive obligation for Rain, to only perform services once payment is received and therefore ONLY charge the client WHEN SERVICES WILL BE RENDERED. From January 2025 I did not make a payment for internet services and services were not rendered to me from January 2025 until today. So how could there possibly be anything due on my account? Rain was unable to provide me with a detailed descriptive statement indicating what I am being charged for as the app only indicates what is due and not what it relates to? Additionally on the website, it indicates that the Wi-Fi router is ‘Free for use’ therefore the router being in my possession shouldn't be billed to me either. Furthermore, I have not indicated anything in the policies that indicate I will be charged for services not rendered or that I have entered into a subscription agreement that.

I have been trying to cancel my contract however the clause in your cancellation policy, indicates that I would agree to the outstanding balance on my account, which I DO NOT. I have been attempting to contact agents to resolve this and to plan for the collection of the router as it has not been in use but have had no luck in this regard.

I would like to cancel my account, but when I am contacted it is not at appropriate times and constantly given different reference numbers, I cannot cancel on the website as I do not agree to the outstanding balance due and how products have been advertised, as well as my understanding of how rain works when entering this contract. WOULD NOT RECOMMEND!!!