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Denita D

1 reviews | Active since Nov 2022

16 Nov 2022, 10:34

Billing

Hi Rain I am waiting on you guys to make contact with me please?

0
Replies (6)
Rain
Rain's reply16 Nov 2022, 11:08
Official
Hi Denita.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
DD
Denita D's update16 Nov 2022, 11:22
Reviewer Update
That is very strange. Payment is on my bank statement so how is that possible?
It took you 15days to disconnect my service and to not notifying me. Is that right? Does it make sense tho?
So what was deducted from my acc in oct? Deductions was always for the 25th...it is now for the 1st...when I sign in it shows next payment is for 25 Nov

So what is short?
DD
Denita D's update16 Nov 2022, 11:25
Reviewer Update
How do i send you a screenshot of the payment that was deducted from my acc in oct?
DD
Denita D's update16 Nov 2022, 11:31
Reviewer Update
I was never aware that I am behind with payments...this is the first. I know how a call centre works and billing departments so know one informed us of any of this. This is poor service delivery and it is unfair to your client. You just switch of the acc and expect us to know why.

So what must I do to get my services working again? Because now I dont have money until pay day
DD
Denita D's update16 Nov 2022, 11:42
Reviewer Update
I can do so on the 26th/27th Nov
DD
Denita D's update16 Nov 2022, 11:50
Reviewer Update
Thank you.

Keep it until the 25th. I would need to make double payment then I will change it to the 1st of every month.

Please do communicate with your clients. We pay for a service so you cant just do with us what you want. I hate using these platforms i really do but I had no choice.
Communication is key in order for things to run smoothly.