1 reviews | Active since Mar 2017

27 Feb 2025, 11:28

Billing error not solved

Item: Rain
Rating: 1
Author: Promise R

I was hijacked and lost my bank card, the bank gave me a new card which I tried to update my banking details through the rain app but kept saying error till today. On the 25th Feb they couldn’t collect obviously and had to make manual paying through the rain app/link.

But they didn’t update my account, it showed arrears until I was disconnected. After numerous times trying get this sorted out, no one got back to me. I had to opt for payment arrangements on the rain app just to have internet connectivity.

This moto called billing department and the phone kept cutting and I’m still not sorted and my account still showing outstanding R575 from the R50 I payed yesterday through arrangements.

Mind you, on the 25th Feb, I paid the total monthly subscription of R626

Helpful (0)

Replies (18)

Rain's replyOfficial

27 Feb 2025, 12:13

Hi Promise R,

Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.

Best regards,

Rain's reply27 Feb 2025, 12:13

Official

Best regards,

Rain's replyOfficial

27 Feb 2025, 12:16

Hey Promise R,

Thanks for taking our call.

Please know that when updating your banking details please do it via rain.co.za and make sure that your card is 3D secure for online payment, also ensure the online limit is set to accommodate the monthly installment.

Kindly provide us with Proof Of Payment in the form of a bank statement displaying the payment made to ***

Regards,
rain.

Best regards,

Rain's reply27 Feb 2025, 12:16

Official

Best regards,

Promise R's updateReviewer Update

27 Feb 2025, 20:15

Hi Rian

Sent the email with bank statement

Promise R's update27 Feb 2025, 20:15

Reviewer Update

Hi Rian

Sent the email with bank statement

Rain's replyOfficial

27 Feb 2025, 22:04

Hi Promise,

Thank you for the update, we will escalate to the relevant department and provide you with feedback.

Regards,
rain.

Best regards,

Rain's reply27 Feb 2025, 22:04

Official

Hi Promise,

Thank you for the update, we will escalate to the relevant department and provide you with feedback.

Regards,
rain.

Best regards,

Rain's replyOfficial

28 Feb 2025, 21:00

Hi Promise,

Please note we did not find your email, please provide the email address you used to send the proof of payment or check if you wrote our email correctly.

Regards,
rain.

Best regards,

Rain's reply28 Feb 2025, 21:00

Official

Hi Promise,

Please note we did not find your email, please provide the email address you used to send the proof of payment or check if you wrote our email correctly.

Regards,
rain.

Best regards,

Promise R's updateReviewer Update

01 Mar 2025, 05:17

***

From: ***

Date: 27 Feb

Promise R's update01 Mar 2025, 05:17

Reviewer Update

***

From: ***

Date: 27 Feb

Rain's replyOfficial

01 Mar 2025, 13:59

Hi Promise,

Please be advised, we have followed up with the relevant team and as soon as we receive feedback, we will be in touch.

Regards,
rain.

Best regards,

Rain's reply01 Mar 2025, 13:59

Official

Hi Promise,

Please be advised, we have followed up with the relevant team and as soon as we receive feedback, we will be in touch.

Regards,
rain.

Best regards,

Promise R's updateReviewer Update

01 Mar 2025, 14:41

Thank you

Promise R's update01 Mar 2025, 14:41

Reviewer Update

Thank you

Rain's replyOfficial

01 Mar 2025, 16:01

Hi Promise,

You are most welcome and once feedback is provided, we will be in touch.

Regards,
rain.

Best regards,

Rain's reply01 Mar 2025, 16:01

Official

Hi Promise,

You are most welcome and once feedback is provided, we will be in touch.

Regards,
rain.

Best regards,

Promise R's updateReviewer Update

07 Mar 2025, 13:53

Hi Rian

My account still show "In arrears", how long will this take getting resolved?

Regards

Promise

Promise R's update07 Mar 2025, 13:53

Reviewer Update

Hi Rian

My account still show "In arrears", how long will this take getting resolved?

Regards

Promise

Rain's replyOfficial

07 Mar 2025, 14:52

Hi Promise,

We do not have a time range, however, our team is working to resolve the issue, and the reversal should reflect in your account today. We apologise for any inconvenience caused.

Thanks,
rain

Best regards,

Rain's reply07 Mar 2025, 14:52

Official

Best regards,

Promise R's updateReviewer Update

07 Mar 2025, 15:01

Noted and thank you for your response

Promise R's update07 Mar 2025, 15:01

Reviewer Update

Noted and thank you for your response

Rain's replyOfficial

07 Mar 2025, 16:07

Hi

Thank you for your patience and understanding in this matter.

Regards,
rain

Best regards,

Rain's reply07 Mar 2025, 16:07

Official

Hi

Thank you for your patience and understanding in this matter.

Regards,
rain

Best regards,

Promise R's updateReviewer Update

12 Mar 2025, 10:38

Hi Rian

My account still not updated and almost middle of the month. I risk getting disconnected should the next billing date come.

Subscription Account

Account Status: Up to date
Account Balance: R625
Payment Date: 25th of each month
Monthly Subscription Amount: R625

Promise to Pay Account

Account Status: Arrears
Account Balance: R575
Payment Plan Status: Active
Installment Amount: R575

Promise R's update12 Mar 2025, 10:38

Reviewer Update

Hi Rian

My account still not updated and almost middle of the month. I risk getting disconnected should the next billing date come.

Subscription Account

Account Status: Up to date
Account Balance: R625
Payment Date: 25th of each month
Monthly Subscription Amount: R625

Promise to Pay Account

Account Status: Arrears
Account Balance: R575
Payment Plan Status: Active
Installment Amount: R575

Rain's replyOfficial

12 Mar 2025, 19:10

Hi Promise R,

Thank you for taking our call.

We have escalated the proof of payment for assistance, and we will provide feedback soon.

Regards,
rain.

Best regards,

Rain's reply12 Mar 2025, 19:10

Official

Hi Promise R,

Thank you for taking our call.

We have escalated the proof of payment for assistance, and we will provide feedback soon.

Regards,
rain.

Best regards,

Rain's replyOfficial

13 Mar 2025, 09:51

Hi Promise,

Thank you for taking our call, as we discussed, the payment has been allocated to the normal account and not the promise to pay, this means your normal account is now up to date.

The only payment that is due on the 25th is the promise to pay for R575, please only use this link https://payat.io/qr/*** to make payment, as this link will make the payment go directly to the promise to pay account.

Regards,
rain.

Best regards,

Rain's reply13 Mar 2025, 09:51

Official

Best regards,

Promise R's updateReviewer Update

13 Mar 2025, 10:33

Thank you

Promise R's update13 Mar 2025, 10:33

Reviewer Update

Thank you

Rain's replyOfficial

14 Mar 2025, 06:24

Hi Promise,

You are most welcome. It was our pleasure assisting you.

Regards,
rain.

Best regards,

Rain's reply14 Mar 2025, 06:24

Official

Hi Promise,

You are most welcome. It was our pleasure assisting you.

Regards,
rain.

Best regards,