OM
Oletilwe M
1 reviews | Active since Sept 2020
02 Sept 2020, 14:48
Billing error not resolved
I have a problem they are billing me for something I haven't even used . Ever since I got my SIM card I've never used it yet I'm expected to pay R217 while my invoice clearly states that my usage is zero sent emails but still there's no help. Can they fix this and improve on their support line because we struggle to get help.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
02 Sept 2020, 15:19Hi Oletilwe M
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Best regards,
Rain's reply02 Sept 2020, 15:19
Official
Hi Oletilwe M
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Best regards,
OM
Oletilwe M's updateReviewer Update
04 Sept 2020, 09:08I'm still unhappy I haven't received any help or communication from rain regarding the progress of solving my billing issue since I last spoke to a agent my billing error hasn't been resolved. Can this matter be attended.
OM
Oletilwe M's update04 Sept 2020, 09:08
Reviewer Update
I'm still unhappy I haven't received any help or communication from rain regarding the progress of solving my billing issue since I last spoke to a agent my billing error hasn't been resolved. Can this matter be attended.