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KM
Khahliso M

1 reviews | Active since Aug 2023

14 Jul 2025, 12:22

Billing Error and no assistance to resolve it.

I have been subscribed to Rain since the 11th of August 2023 and I'm never behind on payments. I cancelled my subscription in June 2025 but I was still billed in July 2025. I had made a payment of R550 on the 7th of June for that months subscription but support says they can't see that payment and that's the reason I was billed in July. I've sent proof of payment to *** and have received no assistance. I need my R600 to be refunded. This has been a horrible experience.

0
Replies (4)
Rain
Rain's reply14 Jul 2025, 12:56
Official
Hi Khahliso

 Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.
KM
Khahliso M's update14 Jul 2025, 13:31
Reviewer Update
Hi,

Thank you for attending to this matter. I hope it will be resolved urgently.

Kind regards,

Khahliso
KM
Khahliso M's update14 Jul 2025, 15:52
Reviewer Update
Hi Rain,

Thank you for resolving this issue. A consultant has sent me the proof of refund. I will wait to receive this amount in my account.

Kind regards,
Khahliso
Rain
Rain's reply14 Jul 2025, 16:14
Official
Hi Khahliso

 Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.

 Thank you.
 rain.