Billing

Hi rain

I am on the line with one of your billing agents and she has an attitude and not very helpful and doesnt listen to my concerns i asked to speak with a manager and i am on hold now for 5 minutes if not more this is unacceptable its ********* its like she wants me to drop the line I work in customer service myself and i am a agent myself that is not customer service there was no empathy no understanding nothing this is how you lose customers it feels that rain would rather lose me as a customer that has been with them for 3 years then try and help me with a solution and make me feel valued as a customer its honestly not a nice experience

20 minutes on a call and still no resolution pathetic useless service you cant tell me that there is not one manager on the floor so Rain doesn’t have any managers thats available to speak to a customer so the managers are either to afraid to speak to customers or they are roaming but this is pathetic you cant use that line of the manager is busy with me i work for a contact centre

Pathetic

How just how is my payment for next month due already rain use are so pathetic honestly the worse wifi providers how i stayed with use for 3 years i dont know really i would not recommend anyone to be with rain and word of mouth is strong and so is social media especially tik tok a big platform i will be putting this awful experience on every social media platform so that people can see and not join rain ,

I have made that payment you have put me in debt but you dont care . Just change my billing date to the 1st of each month now

And i am not making another payment on the 1st of April cause I already made payment

I have already made the payment so on the 1st of april no payment should be expected my next payment will
Be 1st of may

I am not a **** happy at all with use !!!!!! How is my promise to pay amount still R850 when i made a payment last month of a R100 towards it huh !!! This unacceptable

I want this sorted out or i am taking this further cause how is my balance not going down and i have managed to change my billing date to the 1st and I should not be getting april bill on the 1st it should be in may since i just made a payment

Thank you so how do i make a payment towards my promise to pay ?