1 reviews | Active since Jul 2024
*********** billing department service
I am writing this review to express my frustration and disappointment with Rain’s billing department. In the month of April and May I had a financial setback which resulted on my connection been suspended. On the 24th of June I phoned rain after receiving an SMS stating that I owe them R1098, it didn’t make sense at first, but I decided to make peace with their story and just clear my name. On the 1st of July, I received an SMS which showed that my outstanding balance has now increased to R1553. I called to enquire about this amount but to my surprise I was charged for the month of June whereas the invoice for June indicates zero usage. The lady who called from the billing department asking when will I settle my outstanding bill, promised to escalate the matter and send the new link with the correct amount. Till today, this matter has not been resolved. It’s unfortunate that I am the one running after Rain to pay the correct outstanding balance.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
I have been trying to get a hold of the billing department because I need assistance with payment( I tried using the link on my rain app but was unsuccessful so I called in to ask for banking details or a new link with the correct amount in order to pay) but to my disappointment there was a male consult who answered the call and was having a full blown conversation with one of the ladies-talking about dating, hang outs and personal agendas amongst themselves. He therefore dropped the call after he realised that he answered the call after holding for 20mins. I have a full recording of this conversation. Am sure you can also get the recording as I have the time stamp. I would like someone in management to either call me or I will have no choice but to escalate this matter!
I have been very understanding and patient but this has been taken for granted!
Very unprofessional staff!!!
I have been trying to get a hold of the billing department because I need assistance with payment( I tried using the link on my rain app but was unsuccessful so I called in to ask for banking details or a new link with the correct amount in order to pay) but to my disappointment there was a male consult who answered the call and was having a full blown conversation with one of the ladies-talking about dating, hang outs and personal agendas amongst themselves. He therefore dropped the call after he realised that he answered the call after holding for 20mins. I have a full recording of this conversation. Am sure you can also get the recording as I have the time stamp. I would like someone in management to either call me or I will have no choice but to escalate this matter!
I have been very understanding and patient but this has been taken for granted!
Very unprofessional staff!!!