***** billing department

This company has not solved my issue in 2 months I have sent my proof of payments and the only good thing they did was cancel my subscription but cnt locate my payment, now I have logged a query for a refund, no response all they will ever tell you is they have escalated. I have sent my proof of payment to *** with my references but nothing happened, they only know how to disconnect your services, i have spent over 5 hours speaking to agents that tell you that your account is up to date but escalate is the only thing they were told to tell us. Now they never ansear my calls I think they hv my number flagged. How can I get this to the consumer rights department, this is puke service