AM
Asanda M
1 reviews | Active since Nov 2023
16 Nov 2023, 13:07
Billing date nightmares
I made payment on the 25th of October for my supposedly month to month contract. Today my internet connection has been cut off as my billing date is apparently set for the 15th (which I did NOT agree to and have been trying to change for months now. Shouldn't the fee I paid on the 25th of October give me internet access until the 25th of November ???????
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Replies (2)
Rain's replyOfficial
16 Nov 2023, 13:37Hi Asanda Mbucane
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
Rain's reply16 Nov 2023, 13:37
Official
Hi Asanda Mbucane
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
AM
Asanda M's updateReviewer Update
16 Nov 2023, 15:54HI Rain,
As noted in my initial statement, I have BEEN trying to change this billing date as this is NOT the date I agreed to. Also, do I get a refund for the 10 days (15th to the 25th of November) that I have paid for but now cannot use due to your billing errors?
As noted in my initial statement, I have BEEN trying to change this billing date as this is NOT the date I agreed to. Also, do I get a refund for the 10 days (15th to the 25th of November) that I have paid for but now cannot use due to your billing errors?
AM
Asanda M's update16 Nov 2023, 15:54
Reviewer Update
HI Rain,
As noted in my initial statement, I have BEEN trying to change this billing date as this is NOT the date I agreed to. Also, do I get a refund for the 10 days (15th to the 25th of November) that I have paid for but now cannot use due to your billing errors?
As noted in my initial statement, I have BEEN trying to change this billing date as this is NOT the date I agreed to. Also, do I get a refund for the 10 days (15th to the 25th of November) that I have paid for but now cannot use due to your billing errors?