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Valithuba
1 reviews | Active since Dec 2021
05 Dec 2023, 13:27
Billing date change and suspended services
I have a biling issue with Rain. i have requested a billing date change and they confirmed the change, now they have suspended my services on the 4th of December 2023. I have trried to get support to answer or help to resolve the issue. See attached proof of change of billing date. #***1 - rain support incoming call
*** Nov 21, 2023, 10:01 AM to me
rain we're here to help Hi Valithuba Sityhilelo,
Your payment date has been changed to the 15th.
Cheers
rain South Africa
Reference Number: ***1
Thanks, rain.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
05 Dec 2023, 14:42Hi Valithuba,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply05 Dec 2023, 14:42
Official
Hi Valithuba,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
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Valithuba's updateReviewer Update
05 Dec 2023, 16:01Thank you for a prompt response, I hope noe this is reesolved properly as it affects my working enviroment.
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Valithuba's update05 Dec 2023, 16:01
Reviewer Update
Thank you for a prompt response, I hope noe this is reesolved properly as it affects my working enviroment.